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Program Models for Networked Services Coordinating Youth Services California Youth Council Institute May 14 - 15, 2002. Connecting Daisy Petals into Programs. WIA calls for ‘networked youth services’ The “DAISY” is one way to depict a networked system

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Program models for networked services coordinating youth services

Program Models

for Networked Services

Coordinating Youth Services

California Youth Council Institute

May 14 - 15, 2002

Connecting daisy petals into programs
Connecting Daisy Petals into Programs

  • WIA calls for ‘networked youth services’

  • The “DAISY” is one way to depict a networked system

  • Growing a daisy is a multi-year process

  • Resource mapping is used to describe the details of every petal in your daisy

Program models in a wia context
Program Models in a WIA Context

  • Critical issue: are you “buying slots” or are you “networking services”?

  • Under WIA, the unit of “program” is the entire community -- all youth service elements together!

  • Primary role of LWIB/YC is to create operational connections across services.

A wild daisy tucson
A Wild Daisy: Tucson!

  • In transition to an client-centered service system


  • Centralized framework and case management services at the one stop centers (but case management to be provided through contract)

  • RFQ process to pre-qualify youth service vendors

  • Youth-by-youth service plans

Pima s rfq line up
Pima’s RFQ line-up

  • Case management RFP

  • Youth Work Experience/Work-Readiness RFQ

  • Youth Academic Instruction RFQ

  • Youth Occupational Training RFQ

  • Youth Development RFQ

What has pima learned
What has Pima learned?

  • It works

  • Vendors provide what they are good at

  • Open-ended RFQ process, including TA

  • Significant case management training

  • Help vendors develop “unit cost-per service”

  • Vendors need to accept degree of service risk

  • Need for YC staff to manage/track service times and availability

  • Unusual model for YO as well as WIA

It s the network stupid
“It’s the network, stupid”

  • WIA has the same generic steps as many other youth-serving programs

  • If you align the steps, you align the services

  • The devil really is in the [operational] details

What do you need
What do you need?

  • Working agreement -- CYA and WIA

  • Connected information system

  • Agreed use of assessment tools

  • Agreed content and format of ISS

  • Process to decide how services are paid for

  • Agreement on case management

  • Agreement on performance reporting

What does wia get
What does WIA get?

  • System referrals

  • Youth-serving partners

  • Leverage -- services and resources

  • Clear role for framework and content services

  • System impact

What is different about alt ed
What is different about Alt-Ed?

  • Youth are not attached to system partner

  • WIA framework services and content services are more central to strategy

  • LWIB/YC works with schools to create options -- and funds to follow youth into alternative programs

  • WIA has primary case management role

System building models
System-building models

  • Seattle: Funding a collaborative group of youth development providers rather than one ‘prime’


  • Corning, NY: Require multiple providers to respond to an RFP in partnerships


System building leveraging resources
System building - leveraging resources

  • Identify flexible dollars

    • Indianapolis -- Youth Employment

    • One stop center includes 47 providers


Program models for networked services coordinating youth services





Boys &

Girls Club





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Budget tools for systembuilding
Budget tools for systembuilding

  • First handout: “Youth GED” line item budget

  • 2d handout: “YouthWorks” line item budget

  • 3d handout: resource mapping result

  • 4th handout: Integrated Budget for “Project Thunder”

Project thunder budget
Project Thunder budget

  • Focus on the functions of the project costs

  • Each source of funds pays for services (expenses) it is permitted to support

  • Every contributor gets leverage

  • Every youth gets multiple services

  • The total performance gets measured and reported even though WIA funded only 1/7th of the program cost.

Impact on operations and performance
Impact on operations and performance

  • “Thunder integration” happens when LWIB/YC is a convenor and partner, not just a funder

  • YC is proactive, not reactive, to service opportunities

  • Able to better target strategic needs

  • Integration requires clear operational links (framework services) with other

  • YC staff are linkers, brokers, and connectors