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Reducing Risk Through Internal Training: Measurement tools to assess training success WESCCON October 16, 2004 PowerPoint Presentation
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Reducing Risk Through Internal Training: Measurement tools to assess training success WESCCON October 16, 2004 - PowerPoint PPT Presentation


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Sandler & Travis Trade Advisory Services, Inc. Reducing Risk Through Internal Training: Measurement tools to assess training success WESCCON October 16, 2004. What Areas Need to be Measured?. Internal Training Programs Procedures & Internal Controls Employee Performance & Expertise

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Presentation Transcript
what areas need to be measured
What Areas Need to be Measured?
  • Internal Training Programs
  • Procedures & Internal Controls
  • Employee Performance & Expertise
  • Management Oversight
who will measure
Who Will Measure?
  • Company (Internal)
  • Customs & Border Protection
  • Customers
internal training programs
Internal Training Programs
  • Subject Matter Curriculum:
    • Various levels (competencies) for personnel
    • Continuing education requirement
  • Effectiveness:
    • Testing on subject matter
    • Job security and advancement dependent upon completion and passing of courses
  • Attendance Lists
  • Review of Internal Procedures
procedures internal controls
Procedures & Internal Controls
  • Testing of documented processes
  • Internal (or external) audit of key areas
    • Entry preparation
    • Classification & Preference Programs
    • Valuation
    • Recordkeeping
    • Financial obligations
    • Corporate responsibilities
  • Desk level procedures
employee performance expertise
Employee Performance & Expertise
  • Knowledge of Compliance Areas
    • Commiserate with position
    • Completion of training courses (internal and external)
  • Competency (performance)
    • Random sampling of entries
    • Audit of key areas
    • Adherence to procedures
  • Account Relations
    • Speak to their accounts regarding customer service levels
management oversight
Management Oversight
  • Document review of competencies and weaknesses (internal audits; personnel growth)
  • Implementation of improvement plans
cbp oversight
CBP Oversight
  • Broker Audits
    • Corporate obligations
    • Transaction review
    • Procedures testing
    • Training programs
  • Client Focused Assessments
    • Relationship defined
    • Review of client SOP
    • Testing of compliance area expertise where client uses broker as their “expert” for reasonable care
    • Entry preparation
the customer
The Customer!
  • Relationship – Entry filer or compliance partner?
  • Do they rely on your company to be their “experts” in classification, valuation and preference programs?
  • Do you regularly review these areas of compliance with your customers?
  • During their Focused Assessment, will they hold the broker responsible for the accuracy of their entries?
  • Ultimately, the customer will decide how effective your internal processes and training programs are!!!
  • Definitive success measurement: $$$