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Agents in BPM: Niche Opportunity or Overhyped Solution?

Explore the role of agents in Business Process Management (BPM) and their potential niche opportunities. Learn about the challenges, pitfalls, and benefits of integrating agents into BPM processes, offering dynamic and low-cost scalability. Discover why established vendors still dominate the BPM market despite agent advancements.

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Agents in BPM: Niche Opportunity or Overhyped Solution?

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  1. Is BPM the killer app for agents? • No • Why not? • Business reasons: BPM is already being done by IBM, Microsoft, BEA, Oracle, and a host of other small/mid/large enterprise SW vendors • Agents provide little new end-functionality – at most “minor” architectural improvements • But, there’s a potential niche opportunity for agents in BPM • Off-line participation in business processes with seamless reconnectivity to BPM server when on-line • Better: ad-hoc BPM where servers infeasible (construction sites, tractors)

  2. Issues • BPM Challenges & pitfalls • Current approaches have highly static architecture & interfaces (despite promise of web services) • Agents bring • (almost) zero configuration enables highly dynamic (possibly even adaptive) architectures • Low cost scalability • Centralized control not a fundamental problem • However, the agent improvements are not sufficient to counter the established vendors (from business point of view) • Established markets • Established (centralized) architectures

  3. The Killer App is… • I don’t know • But characteristics will be: • Something ONLY an agent-oriented approach can achieve • Complex, rapidly changing environment • Driven by “business” – not technology • In the meantime • BPM definitely provides good application & research area for agents

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