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De la click la contactul direct cu end user-ul

De la click la contactul direct cu end user-ul. Curierul – veriga cruciala a lantului de distributie Alin Gherman, DPD Romania Timisoara , 8 Februarie 201 2. D ynamic Parcel Distribution - DPD. 3 milioane de colete livrate zilnic 30 % din coletele DPD in Europa - > comert online.

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De la click la contactul direct cu end user-ul

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  1. De la click la contactul direct cu end user-ul Curierul – veriga cruciala a lantului de distributie Alin Gherman, DPD Romania Timisoara, 8 Februarie 2012

  2. Dynamic Parcel Distribution - DPD • 3 milioane de colete livrate zilnic • 30% din coletele DPD in Europa - > comert online 2 November 2014 Page: 2

  3. DPD Romania - • MISIUNEA DPD • Sa preluam si sa livram colete in reteaua europeana DPD, oferind constant servicii sigure, adaptate nevoilor clientilor. VALORILE DPD • Siguranta • Transparenta • Inovatie 2 November 2014 Page: 4

  4. 2 miliarde oameni sunt online azi 2 November 2014 Page: 5

  5. Asteptari • 28% din utilizatorii de internet din mediul urban vor cumpara online in 2012 Magazinele online din Romania sunt din ce in ce mai INOVATOARE. Nevoia unui partener logistic care sa inteleaga business-ul online si sa inoveze pentru dumneavoastra. 2 November 2014 Page: 6

  6. Partenerul afacerii tale online Cumparator online Comanda on-line Livrare colet BANII 24 H Depozitul DPD Magazinul online Colet 2 November 2014 Page: 7

  7. Eficient oriunde in Romania 2 November 2014 Page: 8

  8. Asteptari ale utilizatorului • Livrare sigura • 24h transfer cash – sigur si rapid • Solutii integrate prealertare (IDM, Predict, SMS, e-mail) • Monitorizare si raportare • Integrare aplicatii curierat • Optimizare costuri 2 November 2014 Page: 9

  9. Caracteristici • Integrare status comanda in cos client • Desfasurator de plata electronic • Livrare cu ramburs in Europa • Securitate – valoare de ramburs garantata • Preluare automata informatii din site comenzi confirmare – etichete • Aprovizionarea cu stocuri din toate tarile cu acoperire DPD – prin cea mai eficienta retea rutiera europeana 2 November 2014 Page: 10

  10. Beneficii end user • Transparenta: status permanent al coletelor • Notificari prealabile livrare: SMS, apelare destinatar • Plata comenzii : ramburs, card bancar 2 November 2014 Page: 11

  11. Urmarirea status-ului expeditiei online pas cu pas

  12. Cash on Delivery International 48 H CEHIA SLOVACIA 24 H UNGARIA 24 H BULGARIA 2 November 2014 Page: 13

  13. DPD online prima solutie de curierat cu e-payment

  14. Partenerii nostri 2 November 2014 Page: 15

  15. Siguranta si acoperire • 74 Depozite in Romania • 12.000 Colete livrate zilnic • 250 masini - Flota colectare/livrare • 40.000 - Kilometri parcursi / zi • Know-how, tehnologie, sisteme informatice garantate de DPD – lider european • Sistem informatic si operational - 100% DPD 2 November 2014 Page: 16

  16. DPD Romania Intrebari ? si (speram) raspunsuri

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