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Problem Solving

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  1. Problem Solving

  2. How good are you at problem solving? Brainteaser • How many animals of each species did Moses take into the Ark? • A man built a rectangular house, each side having a southern view. He spotted a bear. What colour was the bear? • Some months have 31 days, some have 30 days, how many have 28? • If you drove a coach leaving Canterbury with 35 passengers, dropped off 6 and picked up 2 at Faversham, picked up 9 more at Sittingbourne, dropped off 3 at Chatham, and then drove on to arrive in London 40 minutes later, what would the name of the driver be? • A man and his son were in a car crash. The father was killed and the son was taken to hospital with serious injuries. The examining doctor exclaims: "But, this is my son!". How can this be?

  3. Definition of Problem Solving • Problem-solving is a mental process that involves discovering, analysing and solving problems. • The ultimate goal of problem-solving is to overcome obstacles and find a solution that best resolves the issue

  4. Problem solving process

  5. Steps in Problem solving • Identify the problem • Identify the causes • Brainstorm solutions • Select best solution • Implement solution plan • Follow-up, evaluate, monitor progress

  6. For the visual thinkers - IDEAL • Identify the issue • Define the obstacles • Examine your options • Act on an agreed course of action • Look at how it turns out, and whether any changes need to be made

  7. Identifying the problem: The 5 why’s Made popular in the 1970s by the Toyota Production System, the 5 Whys strategy involves looking at any problem and asking: "Why?" and "What caused this problem?“ Benefits of the 5 Whys include: • It helps you to quickly determine the root cause of a problem. • It's simple, and easy to learn and apply.

  8. Example • In this example, the problem is that your client, Hinson Corp., is unhappy. Using the 5 Whys, you go through the following steps to get to the cause of the problem: • Why is our client, Hinson Corp., unhappy? Because we didn't deliver our services when we said we would. • Why were we unable to meet the agreed-upon timeline or schedule for delivery? The job took much longer than we thought it would. • Why did it take so much longer? Because we underestimated the complexity of the job. • Why did we underestimate the complexity of the job? Because we made a quick estimate of the time needed to complete it, and didn't list the individual stages needed to complete the project. • Why didn't we do this? Because we were running behind on other projects. We clearly need to review our time estimation and specification procedures.

  9. Depends on the problem Some other options, In addition to the 5 why’s: • SWOT Analysis • PESTLE • Drill Down Technique • Coaching(GROW Model) etc. • www.businessballs.com • www.mindtools.com

  10. Moral of the story: • http://www.youtube.com/watch?v=xOrgOW9LnT4