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TES O&M 12 May, 2004. OMA Working Group TES O&M Steve Daniels Program Manager. Systems Supported Forward Depot Availability & Reliability Support From the Field. Contents. Systems Supported. Deployed Depot: Dave Henneberry, Jim Walsh

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OMA Working Group TES O&M Steve Daniels Program Manager


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Presentation Transcript
slide1

TES O&M 12 May, 2004

OMA Working Group

TES O&M

Steve DanielsProgram Manager

contents
Systems Supported

Forward Depot

Availability & Reliability

Support From the Field

Contents
systems supported
Systems Supported

Deployed Depot: Dave Henneberry, Jim Walsh

  • 3 to 4 day FEDEX delivery possible to all current Army locations
  • Next day delivery by hand from the Forward depot as required. Agreement with Mantech to hand-deliver packages.
  • Line-haul used for trailers, ECUs and generators
  • Depot used to provision FSRs with satellite phones, body armour, tents, bicycles etc.
  • FWD #2 ECU swap, DTES #1 generator swap
  • FWD #4 MEV trailer damage fixed en-route at depot

“Great work to all involved. Forward Depot is paying great dividends. Many thanks to MANTEC. “

LTC Eugene W. Skinner Jr. 14 January 2004

systems supported1
Systems Supported

Lessons Learned:

  • More PM time
  • Sparing more complete assemblies
    • ECUs, Generators, CIPs – More to come
  • Greater awareness of configuration differences
    • SCDL equipped DTES’s
    • Pending upgrades
    • FSR on-going training
  • More hands-on training for FSRs and the use of FSR training mentors
    • FSRs provide year to year continuity
  • Thorough cleaning and re-baselining after each deployment
program summary
Program Summary

Site Operational Availability (Goal of 96%):

Site (Jan-June) (July- Dec) 2003

FWD 1 99% 99% 99%

Main 1 99% 100% 100%

FWD 2 100% 92% 96%

Main 2 100% 99% 99%

FWD 3 89% 99% 94%

Main 3 98% 100% 99%

FWD 4 100% 97% 98%

DTES 1 100% 100% 100%

DTES 2 100% NA 100%

DTES 3 NA 100% 100%

DTES 4 NA NA NA

DTES 5 NA NA NA

program summary1
Program Summary

Reliability Assessment: July – Dec 2003

program summary2
Program Summary

Mission Critical Ao: July – Dec 2003

program summary3
Program Summary

Reliability Assessment: Jan - March 2004

evaluation criteria
Evaluation Criteria

Contract Performance Evaluation Factor

Category “A” Program Management

  • A – 1 Cost and Schedule

• 2003 cost under plan

• 2004 – 2008 contract signed 24 December

• All deployments and exercises supported

• On-time delivery of 22 CDRLs and minutes

• Effective management of Boeing and L3

• Subcontractor Cubic being added to support the SCDL

evaluation criteria1
Evaluation Criteria

Contract Performance Evaluation Factor

Category “A” Program Management

  • A – 2 Problem Identification, Solution Development and

Implementation

• SWA Depot

• Boeing FSR training and integration

Three currently used, three more planned

• Help Desk DSN line added (thanks to ASPO)

• Configuration awareness

evaluation criteria2
Evaluation Criteria

Contract Performance Evaluation Factor

Category “A” Plans

  • A – 3 Planning

• Quick reaction to changing schedules and conditions

DTES 1 deployment

• DTES 3 request for an extra FSR

• Better utilization of FSRs in training has reduced O&M FSR training to an average of three months

evaluation criteria3
Evaluation Criteria

Contract Performance Evaluation Factor

Category “B” Logistics On-Site Support

  • B – 1 Availability

• Goal of 96% Ao for the award fee period exceeded at all but one site

• FSRs, with HQ support, improvise, adapt and find solutions

evaluation criteria4
Evaluation Criteria

Contract Performance Evaluation Factor

Category “B” Logistics On-Site Support

  • B – 2 Responsiveness

• FSRs complied with all restrictions and deployment

requirements

• ASPO direction and RFIs responded to quickly

• FSR support on-site flexible in terms of level of effort required

• PM or Site Manager at all DD-250s to participate in inventory and setup of storeroom and brief the unit

evaluation criteria5
Evaluation Criteria

Contract Performance Evaluation Factor

Category “B” Logistics On-Site Support

  • B – 3 Completeness

• All site “Open Issues” captured and tracked until completion

• All site technical problems and failures captured

and tracked to resolution then used for macro-analysis

• Updates to drawings, tech manuals, FSR training

plans tracked to completion

• Feedback to production

• FSR’s are members of the team

• Everyone’s job is “whatever it takes to support the

war fighter”

evaluation criteria6
Evaluation Criteria

Contract Performance Evaluation Factor

Category “C” Logistics – Depot Suport

  • C – 1 Hardware / Software
      • 259 Product Support Center (HELP Desk) reports logged July – December
      • 232 NMR Reports logged July - December
      • O&M to perform MWO 9-2330-392-20-1,2
        • Landing gear reinforcement (38) trailers

& brake surge protection (47) trailers

      • Extra CIP servers and spares ordered

• Very close relationship between O&M and Production

• All design and production engineers support the

fielded systems – Steve Erdman

• FSRs supported all hardware and software upgrades

pre award fee evaluation
Pre-Award Fee Evaluation

Contract Performance Evaluation Factor

Category “C” Logistics Depot Support

  • C – 2 Technical Documentation

• Drawings and tech manuals updated to reflect the

changing configurations

pre award fee evaluation1
Pre-Award Fee Evaluation

Contract Performance Evaluation Factor

Category “C” Logistics Depot Support

  • C – 3 Supply Support

• Responsive to site requirements for replacement items to repair equipment or restock spares

• Successful startup of the SWA depot

• Successful hookup with existing supply chains to

ensure replenishment and support of the deployed

systems

support from the field
Support From the Field

FSRs Sustain, Maintain, & Improve

  • The Glue Between ASPO, The Contractor, and the User
  • What does the User Need?; Every Site is Unique
  • Bridge the Gap of Soldier Rotations
  • Support the Site, Not Just the System
  • Manage Total Quality Support
  • Foster Inter-Operability Between Systems
  • The Key to Flexible Integration
  • Support Fabrication and Upgrades
  • Working Outside the Box