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IIT Annual Update 2009: Enhancing Customer Experience Through Technology

Explore how IIT has prioritized customer satisfaction, enhanced learner experience with technology, and improved resource efficiency, communication, and relationships in this insightful annual update for 2009.

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IIT Annual Update 2009: Enhancing Customer Experience Through Technology

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  1. IIT Annual Update2009

  2. 2009 Overview Divisional Update IIT Staff are focused on customers first IIT has improved the learner experience through technology Resources are being used more efficiently and effectively Communications and relationships have improved substantially IIT has improved NWTC’s position on information security IIT is a more strategic asset to the college Projects are being completed on time IIT budget is on track 2009 Accomplishments and Plans for 2010: Linda Hartford – Applications Development Director Dave Hjalmquist – Technical Director
  3. The relationship between SHGE and NWTC works The cohesion and success of the combined SGHE and NWTC staffs should be held as the flagship for other SGHE managed sites to base their security programs. This cohesion extends to other NWTC staff members outside the IT organization.
  4. The relationship between SHGE and NWTC works While on site, the assessment team and NWTC staff happened upon a Linux machine that was not running anti-virus software. This was remediated, and an informal check to ensure other similar Linux systems were protected was quickly instituted. That the administrators involved for these systems did not try to project blame onto other staff members, illustrates the working environment that has been fostered at NWTC. All staff, whether employed by SGHE or NWTC work together to solve problems to increase reliability and security of the networking infrastructure.
  5. Applications Development 2009 Summary Overview 108 Application Projects Completed 2,481 hours of NWTC staff time in reported time savings equaling $51,460 Key Projects Completed in 2009 Automation of graduation process Live Chat option for visitors to NWTC Website Converted student services records to new document imaging solution Implemented an absence tracking system Implemented an IDEA database to allow NWTC staff to log new opportunities for the college
  6. Applications Development 2009 Summary Key Projects Completed in 2009 continued Automation of student payment plan form into PeopleSoft eliminating data entry and allowing students access Require student payments up front for application fees Automatically assign checklists and communications when loading of the ISIR (Student Record) to improve efficiency and accuracy in processing financial aid applications Bar code scanning in regional centers to scan in book purchases Option to allow students to order books while registering Auto upload of ACT entry exam scores into PeopleSoft
  7. Applications Development Projects - Planned for 2010 Complete PeopleSoft HR and Campus upgrade to version 9.0 Implement HR self-service modules and Time & Labor Add a shopping cart feature on the Website - to improve class search and selection for registration Enhance the on-line application process for students Implement e-billing to deliver student invoices electronically via email Implement a mass notification system for students Implement room scheduling software to improve utilization of classrooms Update the customer relationship management solution for CTED Automate flexible learning indicators Add articulation information automatically on the Web from PeopleSoft Upload Accuplacer scores into PeopleSoft
  8. Technical Services 2009 Summary Key Projects Completed in 2009 Began implementation of virtual desktop environment Auto Lab Digital Lounge Implementation of district wide computer shutdown saving $70,000 per year in electricity Security and safety enhancements Upgrade of the Paging System at Green Bay, Marinette and Sturgeon Bay Implementation of an Emergency 911 (E911) System Allowed the ability for the Green Bay Police to access security cameras if needed Installation second uninterruptible power supply (UPS) and additional power capacity into the Data Center Instituted the Hewlett Packard Self Maintainer Program bringing money back to NWTC for warranty work done on computers by IIT staff
  9. Technical Services 2009 Summary Key Projects Completed in 2009 - Continued Increased Internet bandwidth at all campuses and regional learning centers to support the growth of those locations. Implementation of standard Instant Messaging platform Replacement of Copy Center equipment Continued migration of virtualized servers Completion of the third Digital Media Classroom Upgrade of Blackboard environment Creation of an Emergency Operations Center Upgrade of the Sturgeon Bay and Marinette phone systems Installed an additional five video conferencing rooms across the Regional Learning Centers
  10. Technical Services Projects - Planned for 2010 Continued deployment of virtual desktop environment Installation of classroom and lab computers at Wausaukee School for Welding Lab Instant Messaging solution to be utilized as alternative to Video Conferencing rooms for smaller meetings / class needs Upgrade Blackboard into a high availability state (no downtime for students) Additional security enhancements to computing environment Expansion of video conferencing to more rooms and more campuses Upgrade of Green Bay campus phone system Enhancements to the wireless network Creation of Test / Development environments for: Blackboard Business Intelligence (EdWare) Internet/Intranet
  11. Questions?
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