1 / 18

Blackberries, Treos, and WMs, Oh MY

CHECK Conference, 5/24/2007. Marianne Reed, University of Kansas. 2. Thinking About Supporting Mobile Email?. Step 1: Analyze your email environmentWhat is your email system?Does your email system support direct mobile access? What about email through web browsers?What mobile devices are alrea

xuan
Download Presentation

Blackberries, Treos, and WMs, Oh MY

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

    1. Blackberries, Treos, and WMs, Oh MY!! Supporting (Wireless) Email on Mobile Devices Marianne Reed, Sr. Systems Specialist University of Kansas, Information Services Conference on Higher Education Computing in Kansas May 24, 2007

    2. CHECK Conference, 5/24/2007 Marianne Reed, University of Kansas 2 Thinking About Supporting Mobile Email? Step 1: Analyze your email environment What is your email system? Does your email system support direct mobile access? What about email through web browsers? What mobile devices are already on campus? Blackberry, Palm Treo, Windows Mobile

    3. CHECK Conference, 5/24/2007 Marianne Reed, University of Kansas 3 Thinking About Supporting Mobile Email? Step 2: Decide what access to support IMAP POP Web Access Exchange ActiveSync Blackberry Enterprise Server

    4. CHECK Conference, 5/24/2007 Marianne Reed, University of Kansas 4 IMAP and POP: The lowest common denominator IMAP Email only; no Calendar, Contacts, Tasks Items are kept on the mail server Ability to sync with many folders on server POP Email only; no Calendar, Contacts, Tasks Removes items from the server by default Can be configured to keep items on server

    5. CHECK Conference, 5/24/2007 Marianne Reed, University of Kansas 5 Email through a Web Browser Are your web email screens optimized for a handheld device? Test on a variety of devices

    6. CHECK Conference, 5/24/2007 Marianne Reed, University of Kansas 6 Exchange ActiveSync Server: Requires Exchange 2003, SP2 or Exchange 2007 Available on Treo Smartphones (except 600), and all Windows Mobile 5 and 6 devices, including those with the Smartphone Edition that doesnt include Word, Excel, etc. Syncs Email, Calendar, Contacts Tasks sync only on Windows Mobile devices. Exchange Global Address Book lookup

    7. CHECK Conference, 5/24/2007 Marianne Reed, University of Kansas 7 Exchange 2003, SP2 & Exchange 2007 Can be used to manage Window Mobile (5.0 and 6.0) devices that connect to email servers via Exchange ActiveSync, EVEN THOSE NOT OWNED BY THE ORGANIZATION Can enforce enterprise policies on Windows Mobile Devices Password enforcement Lock devices remotely Remote Wipe (Danger, Will Robinson!!!)

    8. CHECK Conference, 5/24/2007 Marianne Reed, University of Kansas 8 Blackberry Enterprise Server Used to push information to Blackberry devices: Email Calendar Contacts Applications Blackberry Connect Pushes information to non-Blackberry devices

    9. CHECK Conference, 5/24/2007 Marianne Reed, University of Kansas 9 Thinking About Supporting Mobile Email? Step 3: Find email solutions for each OS Palm OS Windows Mobile Blackberry Others? Crucial question: How does the device access the Internet? Wi-Fi or Cellular data plan?

    10. CHECK Conference, 5/24/2007 Marianne Reed, University of Kansas 10 Thinking About Supporting Mobile Email? Step 4: Create a Mobile Support Policy Supporting only wireless access to email? Supporting all mobile applications? List supported mobile OSs and solutions for each Not responsible for loss of data; user must back up data before syncing with server

    11. CHECK Conference, 5/24/2007 Marianne Reed, University of Kansas 11 Thinking About Supporting Mobile Email? Step 5: Create user documentation Policy Info Create documentation For each OS, list connection types supported (POP/IMAP/ActiveSync/etc.) Provide generic connection information Server(s) Domain required? SSL required? Authentication required?

    12. CHECK Conference, 5/24/2007 Marianne Reed, University of Kansas 12 Thinking About Supporting Mobile Email? Step 6: Ongoing assessment Is your mobile email support meeting the needs of your users?

    13. CHECK Conference, 5/24/2007 Marianne Reed, University of Kansas 13 Thinking About Supporting Mobile Email? To summarize: Step 1: Analyze your email environment Step 2: Decide what access to support Step 3: Find email solutions for each OS Step 4: Create a Mobile Support Policy Step 5: Create user documentation Step 6: Ongoing assessment

    14. CHECK Conference, 5/24/2007 Marianne Reed, University of Kansas 14 Exchange ActiveSync Resources: Palm Devices Overview of Exchange ActiveSync on Palm devices: http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=PalmSupportKB,CASE=17681 ActiveSync 2.0 update for Palm devices: http://www.palm.com/us/software/eas_update/

    15. CHECK Conference, 5/24/2007 Marianne Reed, University of Kansas 15 Exchange ActiveSync Resources: Windows Mobile Devices Overview of Exchange ActiveSync on Windows Mobile devices: http://www.microsoft.com/exchange/evaluation/features/owa_mobile.mspx More about Exchange ActiveSync: http://www.microsoft.com/windowsmobile/business/directpushemail.mspx

    16. CHECK Conference, 5/24/2007 Marianne Reed, University of Kansas 16 Blackberry Enterprise Server Resources Blackberry Enterprise Server: http://na.blackberry.com/eng/services/server/ Blackberry Connect for non-Blackberry devices: http://na.blackberry.com/eng/ataglance/technology/#tab_tab_connect

    17. CHECK Conference, 5/24/2007 Marianne Reed, University of Kansas 17 Questions?

    18. CHECK Conference, 5/24/2007 Marianne Reed, University of Kansas 18 Contact Information Marianne Reed Sr. Systems Specialist Information Technology, a division of Information Resources (785) 864-4243 mreed@ku.edu

More Related