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Managing the Magic

Managing the Magic. Supporting Technology at SRJC. Technology Challenges - Administrative Issues. Technology Planning Technology integration into campus Equipment acquisition installation, & support Administrative Computing Support Networks , LANS/WAN, the Internet /intranet

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Managing the Magic

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  1. Managing the Magic Supporting Technology at SRJC

  2. Technology Challenges - Administrative Issues • Technology Planning • Technology integration into campus • Equipment acquisition installation, & support • Administrative Computing Support • Networks , LANS/WAN, the Internet /intranet • Technology training for faculty & staff

  3. Technology Challenges - Instructional Issues • Providing appropriate technology & facilities for instruction • Distance Education - the formats • Educational technology for classrooms, labs and libraries • Integrating the Network, Web & Instruction • Training faculty and support staff

  4. Technology Training & Support • Distinguish between support and training • Develop a plan that provides flexibility of response • Provide appropriate level of resources, human, technical, and financial.

  5. Four Support Levels • Level One : Help Desk • Level Two : Referral • Level Three: Training & Special Projects • Level Four : Institutional Review (ITRG)

  6. Key Benefits • Single point of contact • Establishes ownership for problems • Requires the institution to address support & training needs • Builds database for future planning • Allows user to track status • Requires institution to define functions and responsibilities

  7. Training Programs • Training must be flexible to meet user needs & time, especially faculty. • Variety of formats, times, and places • Define the initial level of training needs and be realistic. • Identify necessary resources to support program

  8. SRJC - Training Program Elements & Resources • Coordination & oversight • Human resources • Physical location (C.A.T.E.) • State Funding Source (T.T.I.P.) • Leverage existing resources • Linkage to Help Desk

  9. Key Benefits • Establish a clear focus for training activities • Provides a flexible approach • Coordinate all existing training resources through new program • Address long-standing needs of campus users

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