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Continuity of Operations: People, Collaboration and Creativity

Continuity of Operations: People, Collaboration and Creativity. North Carolina Digital Government Summit Todd Nicolet September 2, 2009. Session Goals. Help you participate in leadership related to COOP Review lexicon and key concepts Your role Explore strategies for providing COOP

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Continuity of Operations: People, Collaboration and Creativity

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  1. Continuity of Operations:People, Collaboration and Creativity North Carolina Digital Government Summit Todd Nicolet September 2, 2009

  2. Session Goals • Help you participate in leadership related to COOP • Review lexicon and key concepts • Your role • Explore strategies for providing COOP • Scope • Non-technology needs • Collaborations and partnerships

  3. What Are We Planning For?

  4. The Formal Plan • Key Resource: FEMA • Tools • Sample Plans • Self-paced Trainings http://www.fema.gov/government/coop/index.shtm

  5. The Formal Plan • Essential Functions • What must be done to sustain continued operations • Focus on essential • Must know the primary purpose(s) of your entity

  6. The Formal Plan • Delegations of Authority • Who can act on behalf of an agency • Who has authority to do what

  7. The Formal Plan • Succession Planning • Who is in charge • Who is in charge after that • Who is in charge next • And after that…

  8. The Formal Plan • Alternate Facilities • Where will you perform the essential functions • What other options are available

  9. The Formal Plan • Interoperable Communications • How will people communicate • How will you access data/systems (This is where IT is often brought in.)

  10. The Formal Plan • Devolution • “Fail over” to another entity • Reconstitution • Returning to normal operations

  11. Controlling the Scope • COOP is just a project plan • Scope is half the battle • Know which disasters/events • Define the extent of disaster/events • Scope controls effort/cost

  12. The Technology Trap • Finding the right tool to solve the problem Vs. • Finding the right process to solve the problem • Then finding the right technology to serve the process

  13. Knowledge Continuity • How is the “event” of retirements like more traditional COOP? • Should it be integrated with disaster/pandemic planning?

  14. The IT Role in COOP • Spotting risks • Active communication with or participation in leadership team • Identify and lead collaborations • Identifying and implementing technical solutions • Focus on information – we are stewards of information

  15. The Formal Plan • Is it needed? • How many plans? • Who develops it? • Who is involved in planning and decision-making? • What do you do if no formal plan is needed?

  16. Collaborations/Partnerships Examples

  17. Collaborations/Partnerships • Recommended practices • Establish why all parties want to partner • Somebody needs to take lead • Get it all in writing

  18. Collaborations/Partnerships • Models to Consider • Joint contract with external vendor • One unit acting as "vendor" partner • Multiple units providing technical support

  19. Questions / Discussion

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