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H.R Principles. Interpersonal Relations. Interpersonal Relations. Have a genuine smile Don’t criticize, condemn, or complain Give honest and sincere appreciation Be genuinely interested in other people. Interpersonal Relations. Be a good listener and encourage others to talk about them

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h r principles

H.R Principles

Interpersonal Relations

interpersonal relations
Interpersonal Relations
  • Have a genuine smile
  • Don’t criticize, condemn, or complain
  • Give honest and sincere appreciation
  • Be genuinely interested in other people
interpersonal relations3
Interpersonal Relations
  • Be a good listener and encourage others to talk about them
  • Make other person feel important and do it sincerely
  • Remember that a person’s name is to him the sweetest and most important
interpersonal relations4
Interpersonal Relations
  • Acknowledge others point of view
  • Being fair and considerate – Tolerant
  • Make allowance for other moods
  • Don’t dismiss or belittle others
interpersonal relations5
Interpersonal Relations
  • Be compassionate and forgiving
  • Practice tough empathy
  • Use etiquette
  • Say with your permission…
interpersonal relations6
Interpersonal Relations
  • If you don’t mind…
  • With due respect…
  • Don’t burn all the bridges
interpersonal relations7
Interpersonal Relations
  • Don’t focus on who is right and who is wrong
  • Focus on what is right and what is wrong
  • So put the person out and stay focused on the issue
how to win people to your way of thinking
How to win People to your way of Thinking
  • The Only way to get the best of an Argument is to avoid it
  • Show respect for the other person’s opinions. Never say, “ You’re wrong” directly
  • If you are wrong, admit it quickly and emphatically
  • Begin in a friendly way
how to win people to your way of thinking9
How to win People to your way of Thinking
  • Let the other Person saying “Yes, Yes” immediately
  • Let the other person do a great deal of talking
  • Let the other person feel that the idea is his or hers
  • Try honestly to see things from other person’s point of view
how to win people to your way of thinking10
How to win People to your way of Thinking
  • Be sympathetic with the other person’s ideas and desires
  • Dramatize your ideas
  • Appeal to the nobler motives
slide12

LIFE POSITION

  • I AM OK, YOU ARE OK
  • It is give and take policy
  • Delegates authority
  • Expresses with confidence
  • Mutuality, trust, cooperativeness
  • This should be the chosen position
  • 2.I AM OK, YOU ARE NOT OK
  • Feels victimized
  • Blames others
  • They feel they are right
  • Lacks trust and Confidence
  • Not recognizes others intelligences & talents
  • Will delegates authority
life position
Life Position

3. I AM NOT OK, YOU ARE OK

  • They feel powerlessness
  • Always grumbles, unpredictable & erratic behavior
  • Inferiority complex.

4. I AM NOT OK, YOU ARE NOT OK

  • Helplessness
  • Not interested in life
  • Feels life is not worth living
  • Suicide tendency prevails
  • Seriously neglected by parents & brought up servants
slide14
Therefore let us improve our skills and positive attitude to improve life position and mind positions viz.,

I AM OK, YOU ARE OK

It is give and take policy

Delegates authority

Expresses with confidence

Mutuality, trust, cooperativeness

This should be the chosen position

OPEN SELF

WILLING TO SHARE WITH OTHERS AND STRAIGHT FORWARDNESS

what matters a lot is
What matters? A lot is !!
  • What you say & How you say
  • Are you submissive & docile?
  • Are you appealing & polite?
  • Are you aggressive & offending?
  • Are you authoritative/ bullish?
  • Are you sarcastic & indifferent?
  • Are you assertive & firm?
communication the barriers originating from the sender s side

COMMUNICATION(The Barriers – Originating from the Sender’s side)

  • Bad timing
  • Inappropriate medium or language
  • Inappropriate non-verbal communication
  • Inappropriate style, tone, gestures etc.
  • Too much or little (Failing to define message)
  • Aggressive or submissive
  • Message vague in sender’s mind
  • Relying on False assumptions like…

Wednesday, March 12, 2014

19

communication the barriers originating from the receiver s side

COMMUNICATION(The Barriers – Originating from the Receiver’s side)

  • Not paying attention
  • Preconceived notion about the speaker
  • Mind reading
  • Passivity
  • Selective listening
  • Interfering

Wednesday, March 12, 2014

20

organizational communication
Organizational Communication

To Boss

To Peers

To Workers

Tri-directional

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22

communication upwards communication lateral
Communication Upwards Communication Lateral

Communication Flow

Communication Downward

Wednesday, March 12, 2014

23

slide24
“If the words of the command are not clear and distinct, if orders are not thoroughly understood, the general is to blame”Sun Tzu

Wednesday, March 12, 2014

24

communication in work place
Communication in work place:

What are the issues generally we find in work place? 

Do we respond or react?

 What is our goal & intention?

 Is the problem a life size?

So can we ignore micro issues???

communication with superiors
Communication with superiors

Sending reports on time

Giving feedback about your work and activities

Seeking suggestions, directions & approvals

How am I responding to superior advices

Am I receptive or reactive

communication with superiors27
Communication with superiors

Do I take my superior into confidence & be transparent in the work place

Do I discuss objectively to sort out issues or differences amicably

communication with peers
Communication with peers

Do I collaborate or compete

Do I seek & share best practices

Do I maintain good interpersonal relations

Will I appreciate good in my peers

communication with subordinates
Communication with subordinates

Do I engage & empower people

What are the motivational tools I use

Do I communicate goals & objectives clearly

Is my communication is encouraging & non threatening

Is my communication assertive & not aggressive

Delegation -> Review -> Feedback

creating space
Creating Space

There should not be communication gap

Please phone up now, your near or dear one with who, you had a strained relationship

And express sorry and thank him for whatever good he/she had done.

engage in a healthy dialogue
Engage in a healthy dialogue

Sit across and discuss to sort out but no argument

 So how can we improvise our approach?

 Understand – Acknowledge – Show Concern

 Don’t make any offending statement

engage in a healthy dialogue32
Engage in a healthy dialogue

Focus on the issue and not on the person

Be courteous and warm

Focus on what can be done and not on what can’t

Focus on solutions & avoid blame game

Be generous with thanks & Genuine compliments

Empathize

Use plenty of ‘we’. It fosters partnership

instead of outright no
Instead of outright ‘No’

Identify 3 requests those you can’t meet.

Instead of outright ‘No’, figure out a suitable alternative without hurting.

instead of outright no figure out a suitable alternative without hurting
Instead of outright ‘No’, figure out a suitable alternative without hurting.

I would be glad to offer you… but the pricing policy doesn’t allow us to…

I am afraid that it wouldn’t be possible…

How about these alternate choices…

I am sorry that will not be possible bcz…