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Enhancing Citizen Convenience: The eSeva System Integration for Streamlined Services

The proposed eSeva system aims to enhance citizen engagement by integrating various government services for a seamless user experience. By transitioning to a Level 4 maturity model, citizens can enjoy streamlined online consultation, payment processing, grievance handling, and benefit applications through an interactive platform. This initiative promises to provide real-time information on commodity availability, enable easier transactions for Fair Price Shop dealers, generate performance reports, and allow officials to maintain accurate stock registers. The eSeva system represents a significant step towards improved service delivery and citizen satisfaction.

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Enhancing Citizen Convenience: The eSeva System Integration for Streamlined Services

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  1. WELCOME “A Citizen’s Right to Convenience and Comfort”

  2. Level 4 Integration • of • Agencies • Processes • Services Level 3 Transaction • Online process • of • Consultation • Payments • Receipts • Grievances Level 2 Interaction • Applying online • for • Schemes • Benefits • Resources • Referrals Level 1 Information • on • Schemes • Benefits • Forms Electronic Service Delivery Maturity Model

  3. Presentsystem Proposed system at eSeva

  4. Present system

  5. Present system

  6. Advantages of the proposed system thru eSeva/ • Information about the availability/non availability of commodities at FP Shop can be given not only to the officials but also to the citizens. • Payment of amount by FP Shop dealer at any eSeva Center. • ASO can get the Daily Comulative and Balance leftover stocks FP Shop dealer-wise. • Non performing FP Shop Dealers report can be generated • Offtake Register – Inspectors can visit the FP Shops with the information of stocks lifted and can also update against the CB of the FP Shop to generate the Offtake register for use of officials.

  7. Services identified for CSC • Payment of FP shop dealers at eSeva • Updation of Issues(sales) – Issue Register – MLS Point • Updation of Receipts(Truck Sheet) – Receipt Register – MLS Point • Offtake register

  8. Road Ahead

  9. Single point of Contact from Dept. • Pilot for Circle VII FP Shop Dealers • Web interface for citizens

  10. ? Questions

  11. THANK YOU NiranjanlalDy. Director(Projects), EDS (eSeva) niranjan@ap.gov.in

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