NC FAST BEST PRACTICES. COUNTY PERSPECTIVE MACON, CLEVELAND, BUNCOMBE. Macon County: Practices That Worked. Advanced planning (temporary workers) Universal Intake Unit Specialized Processing Units Worker specialization (processing applications / processing recertification's)
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MACON, CLEVELAND, BUNCOMBE
How Have We Gotten This Far
Over the shoulder support
Trouble shooters, on the ground, feeding info back to SMEs
Trainers on Computer System
Subject Matter Experts
Customer Service Center
interface with call center; managing customer service responses
Managing daily messaging and practical aspects of supplements to procedure/policy
QA/HSPE on the floor managing analytics of the process
What does that mean?