The Relationship Between Transit Systems and TPA’s George Y. Gilpatrick Jr. Carol Law, PhD
Establishing the Terms • Random Draws • Records Management • Program Monitoring • Collection Site Monitoring • Quality Control • MRO Service • Industry Expert
Establishing the Terms • Do you have a clear agreement of services? • Is it fully enumerated? • What are the terms?
Establishing the Terms • Be clear about the expectations of service • Remember the structure (the transit system is the client)
Establishing the Terms • What have you requested? • What was delivered?
Service Expectations • If randomization is your only stated need, the TPA should not be expected to provide monitoring
Service Expectations • The TPA is precluded from performing certain tasks
Monitoring • What does “monitoring” entail?
Accuracy of TPA Services • The Draw -On Time -Accurate List -Adequate Numbers -Reasonably Spread
Accuracy of TPA Services • The Communication -Regular -Timely (adequate warning) -Sufficiently Service Oriented -Accurate concerning regulation
Accuracy of TPA Services • The Records -Arrive promptly -Available when requested -Accurately completed
Accuracy of TPA Services • The Monitoring -Guidance for collection services -Guidance for MRO services -Assistance with random spreads
Accuracy of TPA Services • The Monitoring -Post-accident testing -Pre-employment testing -Reasonable suspicion
Accuracy of TPA Services • The Monitoring -Return-to-Duty -Follow-up ***Negative results are required, monitoring is crucial
Accuracy of TPA Services • The Testing Cycle -Testing cycle is completed before an invoice is sent
Industry Issue • The most common TPA issue told to the FTA audit team: The TPA acts as if the transit system works for them
Industry Issue • Transit systems also have difficulty with TPA’s not adequately assisting during audits/MIS:
Industry Issue • Is your TPA available to answer audit questions? • Is your MRO? • Are they cooperative?
Discussion- The TPA and: • Audits • MIS • Daily Operations • Ease and Convenience • Compliance, Compliance, Compliance, and Compliance