United Hospice “Committed to Caring”

1. United Hospice“Committed to Caring”

2. Mission Mission Statement… • A person faced with a life-limiting illness deserves to live the rest of their life fully, comfortably and with dignity. United Hospice achieves this by providing dedicated quality holistic care, treating the physical, social and spiritual being as the patient approaches his or her final day.

3. Overview Overview… • Address their issues • Introduce feasible solutions to their problems • Recommend how to implement the solutions

4. Pros Organizational Strengths… • 24 hour on-call services • Emotional and spiritual counseling • Inpatient services • Patient/family support and education • Services provided regardless of ability to pay

5. Problem Central Problems… • Poor organizational structure • Out of date technology • Lack of communication tools

6. Solution to problem one New Organizational Structure • Administration is an oversight • Three teams consisting of one nurse and two CNAs • Each team will serve different patients depending on their location • Volunteers are not designated to specific teams because they are not a consistent resource. They will be applied wherever deemed necessary

7. Organizational Chart Administration Nurse Nurse Nurse CNA CNA CNA CNA CNA CNA Duplin, Lenoir, Greene Counties 7 Patients Pitt County 14 Pitt County 14

8. Solution to Problem Two Celltrak • Program that enables health professionals to enter patient specific care data into cell-traker interface • Pushes patient’s specific care plans and important information to staff upon arrival at the patient’s home (GPS monitoring allows this) • Easy to use

9. Solution to Problem Two What you need… • Smartphone with data plan • Celltrak software, $30 per month per line • A computer for main server location • THAT’S IT!

10. Service Plan

11. Service Plan

12. Feasibility How this can work… • You will deduct $60 a month out of each employee paycheck in replacement of personal cell phone bill. • Will cover Verizon phone bill • Unlimited texting and data to receive emails and updates on patients • Total cost to United Hospice: $260 a month

13. Feasibility How this can work… (cont) Cell Phone Bill: $560 Celltrak: $300 Total cost: $860 Less deducted ($600) Cost to UH $260 *monthly charges

14. Conclusion Wrap Up… • Goal is to fix the communication issues • Solutions: • New organizational structure • Celltrak • Smartphones • If implemented, the communication issue will be resolved!

15. Questions???