Customer Service. Vikram Dhal. Customer Service. Why do we need to treat the customers well? They are our bread and butter. They are the reason for my job. They are the reason the company exists. Customer Service. What is Superior customer service?
3) Responsibility: Acknowledge the deficiency in the
service. Commit to them that you will take care
of the issue or investigate the matter personally
and will callback within a required timeframe.
4) Computer Mode: If the customer is still angry and
irate then get into computer mode, computer
mode is unemotional neutral. This forces the
customer to stop right in their tracks as you don’t
fall into the emotional trap and it helps you to
5) Assertive : If the situation further escalates or the
customers gets abusive get assertive ask “ Have I
personally done something to harm you”, I am here to
help if you don’t want that than call when you need it.
6) Appreciate : Show appreciation for the feedback. Thank
the customer for his patience. Welcome customer