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Making Every Contact Count at United Lincolnshire Hospitals

Making Every Contact Count at United Lincolnshire Hospitals. Jennie Negus Deputy Director of Patient Services & MECC Implementation Lead. March 1 st 2013. Our CQUIN targets. Organisational readiness. Monitoring of progress Training. Training plan. Challenges. Baseline

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Making Every Contact Count at United Lincolnshire Hospitals

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  1. Making Every Contact Count at United Lincolnshire Hospitals Jennie Negus Deputy Director of Patient Services & MECC Implementation Lead March 1st 2013

  2. Our CQUIN targets

  3. Organisational readiness Monitoring of progress Training

  4. Training plan

  5. Challenges • Baseline • How on earth do we measure? • Asking the question – part of nursing assessments, therapy assessments, medical clerking. • In the end: • Survey – crude but something! • Recording • How on earth do we record? • Explored but couldn’t add to PAS. • Could we audit? • How do we keep track on notes? • In the end • Activity log – not comprehensive but gives a reasonable picture.

  6. It’s a busy world……… Push the message that not an additional task. Make the process simple and effective. Make it beneficial. • Acknowledge already asking. • Difference is how & where to access support. • Developed pathway, postcard & MECC sticker. • Feed back re: referrals; help available.

  7. Struggling with diabetes…. • Under reporting….

  8. Vast majority of patients want to make a change…..

  9. Would these referrals have been made pre MECC initiative?

  10. Any questions?

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