1 / 10

Making Every Contact Count

Making Every Contact Count. Initial Processes. Collated a MECC strategy group Assembled ideas to effective audit Applied for £5k grant from SHA to implement changes to patient survey. Innovation Bid. UHCW conducts a rolling patient questionnaire Both Electronic and Paper formats

mira-burke
Download Presentation

Making Every Contact Count

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Making Every Contact Count

  2. Initial Processes • Collated a MECC strategy group • Assembled ideas to effective audit • Applied for £5k grant from SHA to implement changes to patient survey

  3. Innovation Bid • UHCW conducts a rolling patient questionnaire • Both Electronic and Paper formats • Consulted Patient Council • Software company adds in question • Rolls out in March

  4. Q. Have you been offered any healthy lifestyle advice about Smoking, Physical Activity, Healthy Eating, Alcohol, Weight, Mental Health or General Wellbeing? A. I'd prefer not to say     Yes     No    Unsure

  5. Audit • Allows for specific ward audits to target education • Quick reporting time (ad-hoc and quarterly) • Accessible to all

  6. Training that works • 2 monthly working groups – Strategy and Delivery • Delivery group are working together to tailor F2F training packages that work for their area • Both Local and UHCW specific service referral routes included in marketing packs.

  7. Improving Referrals E-referral

  8. Going Forward • Simplicity – removes paper forms • Audit and Outcomes feedback • Training included in MECC • Future Integration into North 51 hub

More Related