1 / 11

POLICIES AND PRECIDURES

POLICIES AND PRECIDURES. 2013 . DRIVING AS A PRO. Driving as a mental skill is like a constantly re-adjusting flowchart . Avoiding or successfully handling an emergency driving situation can involve the following skills: [

vicky
Download Presentation

POLICIES AND PRECIDURES

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. POLICIES AND PRECIDURES 2013

  2. DRIVING AS A PRO • Driving as a mental skill is like a constantly re-adjusting flowchart. • Avoiding or successfully handling an emergency driving situation can involve the following skills: [ • Making good decisions based on factors such as road and traffic conditions • Evasive maneuvering • Proper hand placement and seating position • Skid control • Steering and braking techniques • Understanding vehicle dynamics • Distractions can compromise a driver's mental skills. One study on the subject of mobile phones and driving safety concluded that, after controlling for driving difficulty and time on task, drivers talking on a phone exhibited greater impairment than drivers who were suffering from alcohol intoxication. • Another survey indicated that music could affect adversely a driver's concentration.

  3. PICKUP AND DELIVERY STANDARDS • Curb to Curb Service • Assist in/out of vehicle • Ensure member is properly secured and doors closed on the vehicle • On time performance • Scheduled Pickup Time- arrival within 15 minutes before or after scheduled time. Member not required to call for a ride. • Open/ Will Call Pickup-arrival within 1 hour of the member’s call for a ride.

  4. PICKUP AND DELIVERY STANDARDS • Driver does not determine the member’s pickup times, LogistiCare does • Driver must make his presence known to the member upon arrival at the pickup address. Call member, knock on door • Driver must wait 15 minutes past scheduled pickup time before reporting the member as a “rider no show” • Rider No Show- must be called in to the ELITE NEMT DISPATCH, includes dialysis

  5. PICKUP AND DELIVER STANDARDS • Member should not arrive past the time of appointment, and no earlier than 15 minutes before the appointment time • Member being multi-loaded should not be in the vehicle more than 45 minutes longer than their average travel time would be if they traveled alone • Driver should call Provider Line if running late for a member’s pickup

  6. PICKUP AND DELIVERY STANDARDS • Driver should be giving the member the dispatch number or his/her . • Driver should assist member from curb to vehicle, vehicle to curb—even if it is only to open the door for the member • Ask the member if he needs assistance before touching the member

  7. DRIVER RESPONSIBILITY • Driver should not be taking a member to any non-medical location, no food/shopping • Driver should not be making extra stops with a member in the vehicle • Driver should never smoke around or in a vehicle EVER • Driver is not responsible for securing any child’s carseats-parent/guardian only • Driver should never leave anyone in a vehicle alone

  8. DRIVER RESPONSIBILITY • ID Badge should be worn by the driver at all times-- Not hanging from mirror • ID badge should include photo of driver, driver’s first name, transportation company name • Driver should display good hygiene by bathing and wearing deodorant daily • Driver should dress professionally • Driver should never ask a non-credentialed driver to “help them out”

  9. DRIVER RESPONSIBILITY • Driver should avoid conversations about personal information, religion, politics or other controversial topics • Driver should only use hands free device and limit use to non-driving times • Driver should only ask for a member’s signature on the trip log once they reach their destination • Driver should never ask a member to sign if the trip has not been taken

  10. LIQUIDATED DAMAGES • Non-compliant vehicles (inspected every 6 months- registrations/insurance cards) - $100/Day • Non-compliant drivers (annual screenings) - $100/Day • No driver ID badge worn - $25 • Dialysis late or no show -$100 • Overall provider latest exceed 1% gross trips • Reroutes less than 24 hours notice $25/trip • Unable to reach provider by phone $300 • No response to complaints $25

  11. DRIVER REMINDERS • ALL TRIPLOGS NEEDS TO BE DROPED OFF ON EVERY FRIDAY • Anticipate lower trip volume for November and December • Vehicle maintenance or driver vacations • Prepare for January volume • Renewals for insurance-be timely • ELITE NEMT,LLC Line • 214-516-8658 • ELITE NEMT,LLC EMAIL • ELITENEMT@GMAIL.COM

More Related