communications and social styles
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Communications and Social Styles. Communication. Active listening. Good Listening Behavior. Eye contact Nodding Gestures Feedback Body language Interacting Probing Confirming. Poor Listening Behavior. No response Jumping to conclusion Rushing the speaker Distracted Multitasking

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Presentation Transcript
good listening behavior
Good Listening Behavior

Eye contact

Nodding

Gestures

Feedback

Body language

Interacting

Probing

Confirming

poor listening behavior
Poor Listening Behavior

No response

Jumping to conclusion

Rushing the speaker

Distracted

Multitasking

Walking away

Inappropriate facial expression

Yawning

Interrupting

social styles
Social Styles

Analytical Driving

Amiable Expressive

drivers
Drivers
  • Highly assertive
  • Action oriented
  • Control their emotions
  • Focus on tasks, not on people and processes
  • Too impulsive
  • Insensitive
expressives
Expressives
  • Outgoing
  • Gregarious
  • Develop relationships
  • Enthusiastic
  • Short attention
  • Too spontaneous
amiable
Amiable
  • Supportive
  • Good listener
  • Avoid conflict
  • Hate change
  • Too cautious
  • Dependable
analytical
Analytical
  • Wait until asked
  • Easy to get along with
  • Want facts
  • Rule follower
  • Self-disciplined
  • Analyze situation
siro s social style
SIRO’s Social Style
  • Analytical Driver
  • Amiable Expressive
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