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Communication and Social Styles

Communication and Social Styles. Why is effective communication important?. Helps to increase the understanding of: Ourselves Others To be accepted To accomplish something To effectively convey ideas across cultures. What affects communication?. Active Listening...paying attention!.

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Communication and Social Styles

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  1. Communication and Social Styles

  2. Why is effective communication important? • Helps to increase the understanding of: • Ourselves • Others • To be accepted • To accomplish something • To effectively convey ideas across cultures

  3. What affects communication?

  4. Active Listening...paying attention! • Verbal communication • The words we hear • The words we say • Non-verbal communication • What we see • What our “body” says to others • Para-language • How we say it

  5. What percent of meaning comes from each?

  6. How do we interpret conversations? • What is perceived • What is reality • Tone of voice • Body language

  7. Asking questions Open-ended Vs. Closed-ended

  8. Discuss in groups Good and poor listening behaviors

  9. Social Styles

  10. Four social styles • Driver • Expressive • Amiable • Analytical

  11. Driver • Highly assertive • Action oriented • Control emotions • Like data • What is good! • What to work on!

  12. Expressive • Highly assertive • Action oriented • Energetic • Focus on people • What is good! • What to work on!

  13. Amiable • Think carefully • Not highly assertive • Warm and friendly • Work cooperatively • What is good! • What to work on!

  14. Analytical • Think carefully • Emotively “controlled” • Focus on tasks • Like data • What is good! • What to work on!

  15. What is your social style? Discuss in groups

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