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A Blueprint for The Four C’s of Survival in Today’s Business Environment Critical Skills that Make the Difference!. Presented by: Carolyn McMorran 407-582-6700 cmcmorran@valenciacollege.edu. Valencia Facility Factoids. Valencia Facility Factoid #1.

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slide1

A Blueprint for The Four C’s of Survival in Today’s Business Environment Critical Skills that Make the Difference!

Presented by: Carolyn McMorran

407-582-6700

cmcmorran@valenciacollege.edu

valencia facility factoid 1
Valencia Facility Factoid #1
  • This year Valencia College will serve approximately __________ of students.
  • A – 29,000 students
  • B – 54,000 students
  • C – 70,000 students
valencia facility factoid 2
Valencia Facility Factoid #2
  • In July of 2011 Valencia changed it’s name to Valencia College from Valencia Community College because:
  • A – Valencia Community College was hard to fit on signs
  • B – We wanted to be like other community colleges around the state
  • C – We starting offering four-year degrees in collaboration with UCF
valencia facility factoid 3
Valencia Facility Factoid #3
  • In February 2007, Valencia’s begin its recycling program. To date Valencia has collected _______ tons of recyclables
  • A – 297 tons
  • B – 518 tons
  • C – 987 tons
valencia facility factoid 4
Valencia Facility Factoid #4
  • Valencia’s total square footage is
  • A – 867,000
  • B – 1,298,487
  • C – 1,869,909
valencia facility factoid 5
Valencia Facility Factoid #5
  • How many Gold Level LEED Certified Buildings does Valencia have and on what campus?
  • A – 1 on East Campus
  • B – 3 on West Campus
  • C – 2 on Osceola Campus
slide9

Communication

Critical Thinking

Collaboration

Creativity

the survey said
The survey said

Source: AMA Critical Skills Survey 2010

effective communication
Effective Communication
  • Synthesize and transmit ideas in written and oral format
best resource
Best Resource

Crucial Conversations: Tools for Talking When the Stakes are High

By: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switler

where are you stuck
Where Are you Stuck?
  • Poor efforts
  • Awful meetings
  • Diversity issues
  • Authority issues
  • High turnover
  • Poor teamwork
  • Mistrust
  • Persistently poor quality
  • Over or Under-Managing
  • Stalled Change Effort
  • Lack of Innovation
  • Safety Problems
  • Failure to Deliver
  • Chronic Overtime
the law of crucial conversation
The Law of Crucial Conversation

Anytime you find yourself stuck, there is a crucial conversation keeping you there.

Identify the crucial conversations that you’re not holding or not holding well, figure out where you’re going wrong, fix it, and get better at everything

slide16

Problem

&

Solution

what is a crucial conversation
What is a Crucial Conversation?

Three elements

  • Opposing opinions
  • Strong emotions
  • High stakes
how do we typically handle crucial conversations
We can avoid them

We can face them and handle them poorly

We can face them and handle them well

How do we typically handle crucial conversations?
how this benefits organizations
How this benefits organizations?
  • Safety
  • Productivity
  • Diversity
  • Quality
  • Innovation
  • Teamwork
  • Change management
critical thinking
Critical Thinking
  • To make decisions , solve problems, and take actions as appropriate
the challenges
The Challenges

Shallow

Deep

collaboration
Collaboration
  • Work effectively with others, including those from diverse groups and with opposing points of view
creativity
Creativity
  • To see what’s not there and make something happen
definitions
Definitions
  • Creativity
  • Innovation
context creativity
Context Creativity

There is nothing in a caterpillar that tells you it’s going to be a butterfly –

Buckminster Fuller

customer centricity
Customer centricity

A customer will create the most value for you at about the point you create the most value for him/her

customer centricity1
Customer Centricity
  • long term
  • quality relationships
  • think of you
catering to customers different needs
Catering to Customers Different Needs
  • Quarterly mailing goes out to thirteen million customers in thirteen million versions

Response rates generally 25% to 30%

100 million incremental sales annually

what can you do now with the skill of creativity
What can you do now with the skill of Creativity?
  • Maximizing the value created by each customer and contact
  • How are you interacting with your customer?
  • Goal is to be the one they call/think of no matter what
  • Quality over quantity

The Imagineering Workout by Disney Imagineers

slide43

Communication

Critical Thinking

Collaboration

Creativity

the four c s of survival in today s business environment critical skills that make the difference

The Four C’s of Survival in Today’s Business Environment Critical Skills that Make the Difference!

Presented by: Carolyn McMorran

407-582-6700

cmcmorran@valenciacollege.edu