Presented by: Carolyn McMorran 407-582-6700 cmcmorran@valenciacollege.edu

1. A Blueprint for The Four C’s of Survival in Today’s Business Environment Critical Skills that Make the Difference! Presented by: Carolyn McMorran 407-582-6700 cmcmorran@valenciacollege.edu

2. Valencia Facility Factoids

3. Valencia Facility Factoid #1 • This year Valencia College will serve approximately __________ of students. • A – 29,000 students • B – 54,000 students • C – 70,000 students

4. Valencia Facility Factoid #2 • In July of 2011 Valencia changed it’s name to Valencia College from Valencia Community College because: • A – Valencia Community College was hard to fit on signs • B – We wanted to be like other community colleges around the state • C – We starting offering four-year degrees in collaboration with UCF

5. Valencia Facility Factoid #3 • In February 2007, Valencia’s begin its recycling program. To date Valencia has collected _______ tons of recyclables • A – 297 tons • B – 518 tons • C – 987 tons

6. Valencia Facility Factoid #4 • Valencia’s total square footage is • A – 867,000 • B – 1,298,487 • C – 1,869,909

7. Valencia Facility Factoid #5 • How many Gold Level LEED Certified Buildings does Valencia have and on what campus? • A – 1 on East Campus • B – 3 on West Campus • C – 2 on Osceola Campus

8. What skills matter most in today’s business world?

9. Communication Critical Thinking Collaboration Creativity

10. The survey said Source: AMA Critical Skills Survey 2010

11. What can you do to close the skill gaps in your organization?

12. Effective Communication • Synthesize and transmit ideas in written and oral format

13. Best Resource Crucial Conversations: Tools for Talking When the Stakes are High By: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switler

14. Where Are you Stuck? • Poor efforts • Awful meetings • Diversity issues • Authority issues • High turnover • Poor teamwork • Mistrust • Persistently poor quality • Over or Under-Managing • Stalled Change Effort • Lack of Innovation • Safety Problems • Failure to Deliver • Chronic Overtime

15. The Law of Crucial Conversation Anytime you find yourself stuck, there is a crucial conversation keeping you there. Identify the crucial conversations that you’re not holding or not holding well, figure out where you’re going wrong, fix it, and get better at everything

16. Problem & Solution

17. What is a Crucial Conversation? Three elements • Opposing opinions • Strong emotions • High stakes

18. We can avoid them We can face them and handle them poorly We can face them and handle them well How do we typically handle crucial conversations?

19. Costs of Unproductive Crucial Conversations

20. How this benefits organizations? • Safety • Productivity • Diversity • Quality • Innovation • Teamwork • Change management

21. What can you do now within the area of communication?

22. Critical Thinking • To make decisions , solve problems, and take actions as appropriate

23. The Challenges Shallow Deep

24. What can you do today with the skill of critical thinking?

25. What can you do now within the area of critical thinking?

26. Collaboration • Work effectively with others, including those from diverse groups and with opposing points of view

27. Two heads are better

28. The Challenges

29. 3 Steps to Better Collaboration Who How Celebrate!

30. What can you do now within the area of collaboration?

31. Creativity • To see what’s not there and make something happen

32. Definitions • Creativity • Innovation

33. Context Creativity There is nothing in a caterpillar that tells you it’s going to be a butterfly – Buckminster Fuller

34. Real World

35. Customer centricity A customer will create the most value for you at about the point you create the most value for him/her

36. What would your customers say?

37. Customer Centricity • long term • quality relationships • think of you

38. Why do this?

39. Repeat Customers

40. Catering to Customers Different Needs • Quarterly mailing goes out to thirteen million customers in thirteen million versions Response rates generally 25% to 30% 100 million incremental sales annually

41. What can you do now with the skill of Creativity? • Maximizing the value created by each customer and contact • How are you interacting with your customer? • Goal is to be the one they call/think of no matter what • Quality over quantity The Imagineering Workout by Disney Imagineers

42. What can you do now within the area of creativity?

43. Communication Critical Thinking Collaboration Creativity

44. The Four C’s of Survival in Today’s Business Environment Critical Skills that Make the Difference! Presented by: Carolyn McMorran 407-582-6700 cmcmorran@valenciacollege.edu