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Presented by: Carolyn Eagen Consultant

Top Talent. Remarkable Results. AUTHENTIC COMMUNICATION. Presented by: Carolyn Eagen Consultant. Authentic?. Communication?. Genuine…. Communication is… v erbal and non-verbal. We are judged by… What When Where How …we speak and  act (including how  we look) 

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Presented by: Carolyn Eagen Consultant

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  1. Top Talent. Remarkable Results. AUTHENTIC COMMUNICATION • Presented by: • Carolyn Eagen • Consultant

  2. Authentic? Communication?

  3. Genuine…

  4. Communication is… verbal and non-verbal • We are judged by… • What • When • Where • How • …we speak and act (including how we look)  • We judge others by… • What • When • Where • How • …theyspeak and act (including how they look) We interpret the message and make inferences (often conclusions)  based on our observations and experiences with communication processes

  5. A substantial portion of our communication is non verbal *Often we communicate in non verbal ways using groups of behaviors. • Facial expression • Gestures • Body Language and Posture • Eye Gaze • Appearance

  6. How do you create a genuine connection? • Pay attention to nonverbal signs • Concentrate on your tone of voice when speaking • Use good eye contact • Ask questions – Temperature checks • Use signals to make communication more effective and meaningful • Consider context

  7. Quality Communication… Why? • Reduces conflict • Helps in achieving goals • Strengthens relationships • Improves job Satisfaction • Helps to save time • Easy promotions

  8. Obstacles • Interpersonal Complications • Organizational Hurdles • Physical Barriers

  9. Conducive communication culture • Mission/Vision • Management • Open Door • Method

  10. The Prep Work • Purpose • Results • Audience • Timing • Place

  11. The roles: Presenter and Audience both should… • Know their role • Actively Listen • Be aware of Nonverbal cues • Know their stress level • Know their triggers

  12. Feedback… is a 2 way street • Positive Process & Experience • Timely • Make it Regular • Be Specific • Use "I" Statements • Limit Your Focus • Follow Up

  13. Putting it all together

  14. Top Talent. Remarkable Results. For more information, contact Carolyn Eagen, Consultant Direct : 813-280-3030 ceagen@omniagroup.com Your People. Discover Them. Understand Them. Evolve Them. Facebook.com/omniagroup Twitter.com/omniagroup LinkedIn.com/in/omniagroup www.omniagroup.com

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