SAP Organization Change Management (OCM) Toolkit

1. SAP Organization Change Management (OCM)Toolkit Tactical Communication Milestones & Roadmap

2. Communications Program- Tactical Roadmap 200x Vehicle Mar Apr May Jun Jul Aug Sep Oct Nov Dec The Commitment to Win Stakeholders Meetings Ldrship Weekly Voicemail Updates ABC Inc. Status Meeting Web E-Mail Voicemail ABC Inc. MGRs Communication Kit Brown Bag Focus Groups People Survey Customer Satisfaction Survey ABC Inc. Gathering ABC Inc Trinkets

3. Vehicle Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Communications Program - Tactical Roadmap BLANK 200x Stakeholders Meetings Weekly Update ABC Inc. Meeting Web E-Mail Voicemail Manager Tool Kit Brown Bag Focus Groups People Survey Customer Satisfaction Survey ABC Inc. Picnic ABC Inc. Trinkets

4. INTEGRATION TESTS August June July Sept • Valid & Awareness • Validate track plans with sponsors • Determine next-level engagement plan • Monthly Biz Community Update #2 • Chairman’s Video Detailed Communication Milestones by Audience (Part 1) LEADERSHIP • INTEGRATION TESTS Prep • Track Sponsor Status Reports (2) • Stakeholder Updates: USER objectives • Sponsor Invite • USER Program Agenda • INTEGRATION TESTS Results • Track Sponsor Status Report (2) • Stakeholder Updates: TESTS Results Announcement • Design Walk Thru Events Round 2 • Leader Updates • Track Sponsor Status Report (2 per track) • Stakeholder Updates (1 per track) • Design walk through events completed • Business Leaders Council • CIO Council • Leader Updates • Track Sponsor Status Report (2 per track) • Stakeholder Updates (1 per track) • Design walk through events scheduled • Sr Bus Leader responsibility • Transition Team responsible • Joint responsibility • TESTS Results • SH Update: TESTS Results Announce. • Design walk thru events #2 • Biz Community Update #5 • INTEGRATION TESTS Prep • Stakeholder Update: USER objectives • Biz Community Update #4 • Valid & Awareness • Design walk through events (next level) • Biz Commty Update #3 COMPANY WORKFORCE • Global Awareness Mssg • BU publications (5) • website links (5) • Update ERP website FAQ’s • Project Brand Launch: NCR TV • Project Updates • BU publications (3) • Website links (7) • Update website content • Branding collateral to Go Live sites • TESTS Results/Update • BU publications (7) • Website links (7) • Update website content • Net Mtg briefings: hi impact users • Detailed FAQ’s • Global Awareness Mssg • BU publications (7) • Website links (5)

5. Go Live Mar USER ACCEPT TESTS UAT Jan Feb Dec Oct Nov Detailed Communication Milestones by Audience (Part 2) Post Go-Live • USER ACCEPT TESTS Results • Track Sponsor Status Reports (2) • SH Updates: USER ACCEPT TESTS Results • Design walk thru event– final validation conference • USER ACCEPT TESTS Prep • Track Sponsor Status Reports (2) • Stakeholder Updates: USER objectives • Sponsor Invite • Agenda • UAT Results • Track Spons. Status Rpts (2) • SH Updates: UAT Results • Sr Leader deployment readiness events LEADERSHIP • UAT Results • SH Update: UAT Results Announce. • Mgt briefings-deploy. Plng • E-mail notification—all impacted workgroups • USER Prep • Stakeholder Update: USER objectives • Biz Community Update #6 • USER Results • SH Update: USER ACCEPT TESTS Results Announce. • Design walk thru event final- Net Mtg • Biz Community Update #7 • UAT Prep • SH Update: UAT objectives • UAT invitations • Biz Community Update #8 COMPANY • Biz CommUpdate #9 WORKFORCE • UAT/Deployment Readiness • UAT invitations • BU publications () • Local publications (#TBD) • Website links () • User awareness Survey #2 • Deployment Readiness • Global E-mail notification • Local user briefings • USER Results/Update • BU publications (7), Website links (7) • Net Mtg briefings: hi impact users • Update website content- deployment focus • Detailed FAQ’s • Project Updates • BU publications (3) • Local publications (#TBD) • Website links (7) • Update website content • User awareness Survey #1