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Making Across-the-Board Incentives Work. Harvard Business Review February 2002. Presented By: Jessica Cornwell. Continental Airlines * Until 1995, one of the worst-performing airlines in the industry.
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Making Across-the-Board Incentives Work Harvard Business Review February 2002 Presented By: Jessica Cornwell
Continental Airlines * Until 1995, one of the worst-performing airlines in the industry. * Ranked last among the ten major domestic airlines in on-time arrivals and baggage handling, and first in customer complaints. * By 1994, the company's net losses had reached $613 million, and was on the brink of bankruptcy.
Across-the-Board Incentives * Mutual Monitoring * Visible Rewards
In a Nutshell… Across-the-board incentives can work if the employees are motivated to work together and can perceive how their personal performance will effect their reward.
