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Discover how Ozark Health Medical Center in Clinton, AR, under the leadership of Edna Prosser, RN, BSN, CNO, is enhancing healthcare quality, reducing harm, and improving outcomes through initiatives like one-on-one staff education, process changes for fall notifications, and team training at Tulane University. Learn about their success in lowering HAC rates and fostering a culture of accountability and patient-centered care.
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Improving Harm Across the Board The mission of Ozark Health Medical Center is to provide quality healthcare to everyone, always. Ozark Health Medical Center Clinton, AR Edna Prosser, RN, BSN, CNO
Pearls • One to one staff education. • Passion of the educator for the improved patient outcomes and reduced harm. • Daily huddles created accountability among the staff. • Change in process of falls notifications created greater staff accountability. • Sent a team to Tulane University for Team STEPPS train-the-trainer education that included a non-clinical staff member which facilitated more staff buy-in, not just clinical.