Effective Communication Skills Prepared by: Ms. Aisha Al-Awadi Sen. Supervisor Mubarak Ed. Area
Process of Communication • Communication is the process of sending and receiving information among people. Feedback Sender Receiver Medium
Task • What is the purpose of feedback? • What are the types of communication skills?
Definition of Effective Communication • Effective communication is accurately transmitting the symbolic concepts in your brain to the brain of another person or persons. • Communication is not effective if you only transmit your ideas. In order to have effective communication, the other person(s) must receive and interpret them as you intended.
Communication Skills • Communication Skill :1 – Thinking • Communication Skill :2 – Listening • Communication Skill :3 – Speaking • Communication Skill : 4 – Nonverbal
1-Thinking • It may not be recognized as being a communication skill. • Having a clear idea of symbolic internal reality (definition of communication) you want to convey to another person or group of people is the beginning of effective communication.
2 -Listening • Effective listening allows you to enter the reality of the other persons and understand what their internal symbolic reality is. • You can’t truly communicate with someone else if you don’t understand their internal reality.
3 –Speaking • The third skill that leads to effective communication is your selection of words and the voice tones that you use when you speak them. • While this may be the part that most people concentrate on, research has revealed that nonverbal communication has more impact than the actual words that you use.
4-Nonverbal Communication Nonverbal communicationis the communication skill that usually receives little thought because it happens automatically . We are able to communicate quite effectively using only nonverbal communication. ( give examples) The nonverbal portion of the communication can actually change the meaning of the words that we say. ( give examples)
4 – Nonverbal Communication Nonverbal communication is the communication skill that usually receives little thought because it happens automatically.
The 7Cs of Communication • Clear • Concise • Concrete • Correct • Coherent • Complete • Courteous
Clear • To be clear about your goal or message. • To know the purpose in communicating with this person. • Try to minimize the number of ideas in each sentence. • Make sure it’s easy for your reader to understand your meaning. People shouldn’t read between the lines.
Concise • Stick to the point and keep it brief. • Are there any adjectives and “filler words” that you can delete ? You can eliminate words like : you see, kind of, for instance, definitely. • Are there any unnecessary sentences? • Have you repeated the point several times ?
Concrete • When your message is concrete , then your audience has a clear picture of what you’re telling them. • There are little details and vivid facts that make the message come alive .
Correct • When your communication is correct , it fits your audience. • Correct communication is error-free communication. • The technical terms should fit the audience’s level of education or knowledge. • Names and titles are spelled correctly .
Coherent • When your communication is coherent , it’s logical. • All points are connected and relevant to the main topic. • The tone and flow of the text is consistent.
Complete • In a complete message , the audience has everything they need to be informed and , if applicable ,take action. • All relevant information are included : names , dates, times, locations, and so on . • Your audience clearly knows what you want them to do .
Courteous • Courteous communication is friendly , open, and honest . • There are no hidden insults or passive-aggressive tones. • You should keep your reader’s viewpoint in mind . • You should be empathetic to their needs.
Task • What’s the difference between the two emails / letters in regard to the seven Cs of communication ?
The Seven Barriers of Communication • 1. Physical barriers : doors, walls, distances • 2. Perceptual barriers :internal, thinking the person you are talking to isn’t interested in what you say • 3. Emotional barriers: when we are taught to fear our own words • 4. Cultural barriers: living in a shrinking world • 5. Language barriers: hidden language • 6. Interpersonal barriers: having poor self-image,deeply-rooted prejudices • 7. Gender barriers: men misconstrue words of women or vice versa
Improving Communication Skills • In the information age, we have to send, receive, and process huge numbers of messages every day. • Effective communication is about more than just exchanging information; it's also about understanding the emotion behind the information.
Improvingcommunication skills Effective communication helps us better understand a person or situation . Effective communication enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish.
Improvingcommunication skills • Effective communication combines a set of skills : =nonverbal communication =attentive listening =the ability to manage stress in the moment =the capacity to recognize and understand your own emotions and those of the person you’re communicating with.
Tips for effective listening • Focus fully on the speaker, his or her body language, and other nonverbal cues. • Avoid interrupting or trying to redirect the conversation to your concerns. • Avoid seeming judgmental. In order to communicate effectively with someone, you don’t have to like them or agree with their ideas ,show your interest in what’s being said.
Tips for improving how you read nonverbal communication • Practice observing people in public places, such as a shopping mall, bus, train, café, restaurant, or even on a television talk show with the sound muted. • Look at nonverbal communication signals as a group. Consider the signals as a whole to get a better “read” on a person. • Be aware of individual differences.
Tips for improving how to deliver nonverbal communication • Use nonverbal signals that match up with your words. Nonverbal communication should reinforce what is being said. • Adjust your nonverbal signals according to the context, take into account the emotional state and cultural background of the person you’re interacting with. • Use body language to convey positive feelings .
To deal with stress during communication: • Take a moment to calm down before deciding to continue a conversation or postpone it. • Try to quickly manage stress by taking a few deep breaths, clenching and relaxing muscles, or recalling a soothing, sensory-rich image. • Look for humour in the situation. When used appropriately, humour is a great way to relieve stress when communicating.
Emotional awareness helps you: • Understand yourself, including what’s really troubling you and what you really want . • Stay motivated to understand and empathize with the person you’re interacting with, even if you don’t like them or their message . • Communicate clearly and effectively, even when delivering negative messages . • Build strong, trusting, and rewarding relationships, think creatively, solve problems, and resolve conflicts.
Effective communication requires both thinking and feeling • The goal of effective communication is to find a healthy balance between your intellect and your emotions, between thinking and feeling. • When emotional awareness is strongly developed, you’ll know what you’re feeling without having to think about it—and you’ll be able to use these emotional cues to understand what someone is really communicating to you .
Emotional awareness is a skill you can learn: Learn how to get in touch with difficult emotions and manage uncomfortable feelings: anger, sadness, fear, disgust, surprise, and joy. Knowing how to do this, you can remain in control of your emotions and behaviour, even in very challenging situations, and communicate more clearly and effectively.