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Effective Communication Skills

Effective Communication Skills. Three Parts of Good Communication. Sender Clear Message Receiver . Levels of Communication. Cliché Communication: The level at which one rarely shares feelings or emotions…ex: “How are you?” “I am fine.”

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Effective Communication Skills

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  1. Effective Communication Skills

  2. Three Parts of Good Communication • Sender • Clear Message • Receiver

  3. Levels of Communication • Cliché Communication: The level at which one rarely shares feelings or emotions…ex: “How are you?” “I am fine.” • Informative /Factual Communication: Involves reporting facts without opinions or feelings. • Expressive Communication: More risk involved. At this level you begin to share feelings and insights into yourself. • Self Disclosure: Highest level of communication, usually reserved for intimate relationships between friends, family and partners. • Sharing each others fears, accomplishments, joys and sadnesses

  4. The 4 types of communication • Verbal: Verbal communication includes sounds, words, language and speaking. • Non-verbal: Non-verbal communication involves physical ways of communication, like, tone of the voice, touch, smell and body motion.  • Written: Written communication is writing the words which you want to communicate. • Visual: Visual communication is visual display of information, like topography, photography, signs, symbols and designs.

  5. Handling a sticky communication situation • Tommy thinks Jeff wants to take all of the credit for an assignment they completed together. How should Tommy approach Jeff?

  6. Another situation • Mary and Tammy want to go listen to the new One Direction CD Tammy just got. Mary suggests skipping the last two classes of school to do it. How does Tammy let Mary down so that she wont have to do something she might regret?

  7. Non-Verbal Communication • These Expressions: • Leaning back in a chair, yawning. • looking at a clock, shifting or shuffling feet • Smiling, nodding agreement, keeping eye contact, leaning forward humor • Avoiding eye contact, frowning, scratching head, • pursing lips suppressing thoughts or feelings, • May Indicate: • Boredom, fatigue, disinterest. • Impatience • Interest, enthusiasm, Agreement. • Confusion, disagreement. • anger, suspicion

  8. How to NOT make friends and influence people! • Interrupting: Butting in as someone tries to talk. • Contradicting: Questioning or correcting everything the speaker has to say. • Dominating: Taking over a conversation. • Judging: Being critical of all of the opinions or ideas of the speaker. • Advising: Giving unasked for advice. • Interpreting:Always finding the deeper meaning in the speakers communication (you’er usually wrong anyway) • Probing: Asking questions in a demanding tone • Criticizing/negative feedback: Making negative personal remarks about the speakers feelings or ideas.

  9. How to MAKE Friends and influence people • Smile • Make eye contact • Listen • Restate main points • Show empathy and appreciation for the speakers view points. • Be Positive

  10. Healthy vs. Non healthy communication Healthy Communication Non Healthy Communication • Produces: • Respect • Friendship • Love • Success • Clarity • Produces: • Disrespect • Bullying • Abuse • Low Self Esteem • Confusion

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