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Chapter 2. Mastering Team Skills and Interpersonal Communication. Learning Objectives. Communicating effectively in teams Communicating collaboratively Making meetings more productive Improving listening skills Improving nonverbal communication Developing business etiquette.

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Chapter 2


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    Presentation Transcript
    1. Chapter 2 Mastering Team Skills and Interpersonal Communication

    2. Learning Objectives • Communicating effectively in teams • Communicating collaboratively • Making meetings more productive • Improving listening skills • Improving nonverbal communication • Developing business etiquette

    3. Communicating Effectively in Teams

    4. Advantages of Teams • Information • Knowledge • Solutions • Diversity • Performance

    5. Disadvantages of Teams • Hidden Agenda • Groupthink • Cost Issues

    6. Traits of Effective Teams • Clarity of Purpose • Full Engagement • Consensus • Creativity • Technical Skills • Communication

    7. Summary of Discussion

    8. Collaborating on Communication Efforts

    9. Collaborative Writing Select Collaborators Agree on Goals Take Time to Bond Set Responsibilities

    10. Collaborative Writing Clarify Processes Avoid Group Writing Use Compatible Tools Check Progress Often

    11. Collaborative Technology • Content Management • Shared Workspaces • Groupware

    12. Workplace Feedback • Constructive • Destructive

    13. Summary of Discussion

    14. Making Your Meetings More Productive

    15. Productive Meetings The Purpose Participants Time & Venue The Agenda

    16. Conduct Meetings • Stay Focused • Follow the Rules • Encourage • Participate • Close Effectively

    17. Virtual Meetings • Instant Messaging • Teleconferencing • Videoconferencing • Web Meetings

    18. Summary of Discussion

    19. Improving Your Listening Skills

    20. Approaches to Listening Content Critical Empathic Active

    21. The Listening Process • Receiving • Decoding • Remembering • Evaluating • Responding

    22. Barriers to Listening

    23. Summary of Discussion

    24. Improving Your Nonverbal Communication Skills

    25. Nonverbal Signals Verbal Messages Enhance Weaken Replace

    26. Categories of Nonverbal Communication Facial Expressions Gestures and Posture Vocal Characteristics Personal Appearance Touching Behavior Time and Space

    27. Summary of Discussion

    28. Developing Your Business Etiquette

    29. In the Workplace • First Impressions • Personal Appearance • Personal Demeanor • Business Meetings • Phone Skills or Habits

    30. In Social Settings • First Impressions • Personal Introductions • Business Meals • Mobile Phones • Virtual Assistants

    31. Business Etiquette Online • Avoid personal attacks and stay focused • Do not present opinions as facts • Use good grammar and punctuation • Use updated virus protection • Ask permission before chatting • Control language and emotions

    32. Business Etiquette Online • Avoid multitasking and IM • Never assume you have privacy • Avoid “reply all” in email • Do not waste other people’s time • Respect personal boundaries • Take care when commenting online

    33. Summary of Discussion

    34. Mastering Team Skills and Interpersonal Communication