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Chapter 2

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  1. Chapter 2 Mastering Team Skills and Interpersonal Communication

  2. Learning Objectives • Communicating effectively in teams • Communicating collaboratively • Making meetings more productive • Improving listening skills • Improving nonverbal communication • Developing business etiquette

  3. Communicating Effectively in Teams

  4. Advantages of Teams • Information • Knowledge • Solutions • Diversity • Performance

  5. Disadvantages of Teams • Hidden Agenda • Groupthink • Cost Issues

  6. Traits of Effective Teams • Clarity of Purpose • Full Engagement • Consensus • Creativity • Technical Skills • Communication

  7. Summary of Discussion

  8. Collaborating on Communication Efforts

  9. Collaborative Writing Select Collaborators Agree on Goals Take Time to Bond Set Responsibilities

  10. Collaborative Writing Clarify Processes Avoid Group Writing Use Compatible Tools Check Progress Often

  11. Collaborative Technology • Content Management • Shared Workspaces • Groupware

  12. Workplace Feedback • Constructive • Destructive

  13. Summary of Discussion

  14. Making Your Meetings More Productive

  15. Productive Meetings The Purpose Participants Time & Venue The Agenda

  16. Conduct Meetings • Stay Focused • Follow the Rules • Encourage • Participate • Close Effectively

  17. Virtual Meetings • Instant Messaging • Teleconferencing • Videoconferencing • Web Meetings

  18. Summary of Discussion

  19. Improving Your Listening Skills

  20. Approaches to Listening Content Critical Empathic Active

  21. The Listening Process • Receiving • Decoding • Remembering • Evaluating • Responding

  22. Barriers to Listening

  23. Summary of Discussion

  24. Improving Your Nonverbal Communication Skills

  25. Nonverbal Signals Verbal Messages Enhance Weaken Replace

  26. Categories of Nonverbal Communication Facial Expressions Gestures and Posture Vocal Characteristics Personal Appearance Touching Behavior Time and Space

  27. Summary of Discussion

  28. Developing Your Business Etiquette

  29. In the Workplace • First Impressions • Personal Appearance • Personal Demeanor • Business Meetings • Phone Skills or Habits

  30. In Social Settings • First Impressions • Personal Introductions • Business Meals • Mobile Phones • Virtual Assistants

  31. Business Etiquette Online • Avoid personal attacks and stay focused • Do not present opinions as facts • Use good grammar and punctuation • Use updated virus protection • Ask permission before chatting • Control language and emotions

  32. Business Etiquette Online • Avoid multitasking and IM • Never assume you have privacy • Avoid “reply all” in email • Do not waste other people’s time • Respect personal boundaries • Take care when commenting online

  33. Summary of Discussion

  34. Mastering Team Skills and Interpersonal Communication