Entities Comprising UCLA Health Sciences * • David Geffen School of Medicine at UCLA • 22 Academic Departments of Instruction • 6 Organized Research Units • 12 Large Centers and Institutes (Clinical and/or Research) • 3 Affiliated Academic Programs • 5 Major Affiliated Hospitals • The UCLA Health System • UCLA Medical Group/Physician Support Services (PSS) • Community Physicians Network (CPN)/Sports Medicine • UCLA Hospital System • Ronald Reagan UCLA Medical Center • Santa Monica - UCLA Medical Center and Orthopaedic Hospital • Resnick Neuropsychiatric Hospital at UCLA • Mattel’s Children’s Hospital • * Specifically related to DGSOM & UCLA Health System
David Geffen School of Medicine Stats • 2,869 Faculty • 3,162 Community Physicians • 1,330 Interns & Residents • 707 Medical Students • - 37 M.D./Ph.D. Students • 521Ph.D. Students • 4,807 Staff • 23 Departments of Instruction • 6 Organized Research Units • 12 Large Centers & Institutes
DGSOM Sources of Funding By PercentageYear Ending June 30, 2010 Total: $1,225,334 (Dollars in Thousands) Note: * Of $56.9M in Funding from Hospital System, $52.8 Million Represents Equity Transfers
Trivia Game What is the mission of the University of California? Who is our current UC President? Who is our Chancellor? Who is the Dean in the School of Medicine? How many campuses does UC have today? Name the Campuses: Name the 5 Medical Centers in the UC system: 5 MINUTES TO ANSWER! THE GROUP THAT HAS THE MOST CORRECT ANSWERS WINS!
Trivia Game Answers What is the mission of the University of California? _______, ________ and _________ __________ Who is our current UC President? _______ ________ Who is our Chancellor? _______ ________ Who is the Dean in the School of Medicine? ________________________ How many campuses does UC have today? _____ Name the Campuses: ______________________________________________________ Name the 5 Medical Centers in the UC system: _____, _____, _____, _____, _____
History On October 19, 1945, the University of California Board of Regents voted to establish a medical school at UCLA. In 1949 construction began for the Medical Center and school of Medicine. The Medical Center opened in 1955. The first School of Medicine class began in 1951. Dr. Stafford L. Warren was appointed as the first dean 28 students (26 men and 2 women). 15 faculty members Lecture room and five laboratories
History Dr. Sherman Mellinkoff succeed as Dean in 1962 oversaw many changes in his 24 years. 1960’s – Opening of Neuropsychiatric Institute, Brain Research Institute and Marion Davies Children’s Center. Construction began on Jules Stein Eye Institute and Reed Neurological Research Center. 1970’s – Formal affiliation with Venice Family Clinic. Dr. Kenneth Shine succeeded as Dean in 1986. Initiatives in ambulatory education, community service, mathematics and science education in public schools and the construction of new research facilities. Dr. Gerald Levey succeeded as Dean in 1994. Human Genetics, Gonda Neuroscience and Genetics Research Center were established. In 2002 Mr. David Geffen announced a $200 million unrestricted endowment for the school. Instrumental in opening RRUCLA Medical Center.
Present Dr. A. Eugene Washington succeeded as Dean in 2010.
Cultural DiversitySum total of the way of living; includes values, beliefs, language, thinking patterns, behavioral norms and communication styles. Guides decisions and actions of groups through time. • Cultural awareness involves both attitude and knowledge • It is essential to understand the way people do things may be different from your way, but they are still equally valid. • Knowing something about different culture’s beliefs, values and traditions is important. This can have a positive impact on patient are and the connection you make with your patient. • Respect the beliefs and practices of others • Don’t stereotype; expect variation; learn what Qs to ask • Special considerations may include: • Food and medical care preferences; rituals; gender role; eye contact and communication style; decision making systems; alternative therapies • Population-specific groups • Considering who you serve • Unique needs of each patient and patient group
13 University Holidays Martin Luther King Day President’s Day Cesar Chavez Day (Last Friday in March) Memorial Day July 4th Labor Day Veteran’s Day Thanksgiving Day Day After Thanksgiving Christmas Eve Christmas Day New Years Eve New Years Day
Vacation Reference Charts Vacation Employment Service Accrual Monthly Working Hours in 2012
Sick Leave Accrual • Staff accrue up to 12 days per year • Does not “expire” • Biweekly staff • Accrue on the leave accrual dates • 13 leave accrual dates per year • If REG hours for the period equals 160 hours then accrual is 7.38 hours. • Monthly staff • Accrue once a month • Accrual varies depending on amount of working days in the month
Note: Effective April 1, 2000, paid jury duty service is limited to 10 days per jury summons for non-represented employees working in the Westwood Medical Center, the Neuropsychiatric Hospital, Santa Monica Hospital and all entities within the UCLA Health System and the School of Medicine. Jury Duty
Blood Donation Program • UCLA Blood and Platelet Center Blood Drives • Frequently held across campus • Annual blood drive at Faculty Practice Group • Receive up to 2 hours paid leave time to donate blood • Donors will receive 4 hours of paid leave (blood time on OTR timesheet) • More information go to the website or call: http://gotblood.ucla.edu/ (310) 825-0888 x2
Commonly visited websites • www.mednet.ucla.edu • HIPAA Education and Training Program • Code of Conduct Training and Quiz • http://atyourservice.ucop.edu • Enroll in your benefits (during your PIE period) • Update beneficiaries, address, tax withholding and sign up for online W-2 • Read “news features” from UCOP • www.timesheets.medsch.ucla.edu • Completing your timesheet to get paid on time!
Full service financial institution established in 1951 at UCLA • Main branch at 1500 S. Sepulveda Blvd (Cross street is Ohio) • ATMs all over campus: Ackerman Union, Anderson School, Residence Halls, CHS Plaza at Marion Davies Children’s Center, 300 Medical Plaza, RRUCLA by cafeteria, SMUCLA by cafeteria, Wilshire Center by post office • http://www.ucu.org/index.html
UCLA’s Staff and Faculty Counseling Center (SFCC) fosters a productive and supportive work environment for all employees. • Confidential counseling for employees and family members • Management consultation • Coaching/Training • Retreat Facilitation • Work-Life Programs • Support Groups • Community Resource Referrals • Services are free, voluntary and confidential • Campus Human Resources, Staff & Faculty Counseling Center is located at: 10920 Wilshire Boulevard, Suite 380 Los Angeles, CA 90024-6504 Mail Code: 145748 Phone: (310) 794-0245 FAX: (310) 794-0251Office Hours Monday – Friday 8 a.m. to 5 p.m. Saturday and Sunday Closed
Staff Affirmative Action Office Supports the University’s mission of research, teaching and public service by: • Providing consultative services • Enhancing the campus environment where diversity is celebrated and valued • Providing educational programs that address the needs of a diverse staff • Implementing cost-effective strategies for conflict resolution • Increasing the visibility of UCLA in the general community Program Objectives- • A fair workplace where everyone is treated with dignity and respect • A workplace where all employees have access to campus programs and services • A workplace where diversity is valued and celebrated Staff Affirmative Action Office Suite 1050, UCLA Wilshire Center Phone 310-794-0691 Fax 310-794-2800 Mail Code 135548
Employee Privileges • Employee Reduced Fee Enrollment – non probationary employees who meet admission requirements of the University are eligible for a 2/3 reduction in course fees • University Extension Courses 25% discount • Child Care Services http://www.childcare.ucla.edu • Santa Monica Big Blue Bus and Culver City Bus –show your Bruin Card and ride for 50 cents • UCLA store (Ackerman Union) • UCLA Library
Employee Privileges • UCLA Fowler Museum of Cultural History www.fowler.ucla.edu • Hammer Museum of Art http://hammer.ucla.edu • Geffen Playhouse http://www.geffen.ucla.edu • UCLA Center for the Performing Arts http://www.performingarts.ucla.edu • UCLA Recreation http://www.recreation.ucla.edu • UCLA Central Ticket Office http://www.tickets.ucla.edu • Botanical Gardens
Annual Events at UCLA (Staff Assembly) • All-Staff Picnic (summertime) • Breakfast with the Chancellor (quarterly) • Casino Night
Nondiscrimination in Employment • It is the policy of the University not to engage in discrimination against or harassment of any person employed by or seeking employment with the University of California on the basis of race, color, national origin, religion, sex, gender identity, pregnancy, physical or mental disability, medical condition, genetic information, ancestry, marital status, age, sexual orientation, or service in the uniformed services.
Email Policy and Guidelines • The University of California encourages the use of electronic communications to share information and knowledge in support of the University’s mission. • Link to policy: http://www.adminpolicies.ucla.edu/app/Default.aspx?&id=455 • Email shall not be used for: • Unlawful activities • Commercial purposes not under auspices of the University • Personal financial gain • Uses that violate policies or guidelines
Sexual Harassment Complaint Resolution • Sexual Harassment Policy - Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature. • The University will provide a prompt and effective response to reports of any such conduct. • The HR Dept. provides assistance in investigating and resolving complaints of sexual harassment. Emphasis is on prevention, education and early resolution. • Online tutorial required for all managers administered through the Learning Management System (LMS).
Smoke-Free Environment Policy • Smoking is prohibited inside or outside any: • University-owned, occupied or leased buildings, including stairwells, loading docks and outdoor areas • University vehicles including buses, shuttles, trucks, vans and automobiles • For UCLA Health System and Health Sciences: • Indoor and outdoor areas of our hospitals and health-sciences campuses in Westwood (bounded by Gayley to Tiverton Avenues and Le Conte Avenue to Charles E. Young Drive South). • Indoor and outdoor areas of our hospitals and health-sciences campuses in Santa Monica (bounded by Wilshire Boulevard to Arizona Avenue and 15th to 16th Streets). • Buildings along the Charles E. Young Drive South research corridor. Dean's Office Human Resources
Substance Abuse in the Workplace • Substance Abuse Policy – Employees are required to report to work physically and mentally able to perform their duties and carry out their responsibilities optimally without endangering own health or safety of others. • Employees are encouraged to seek assistance as appropriate. • Staff and Faculty Counseling Center (310) 794-0245
Hotline and Reporting Process To report concerns, make suggestions, raise questions and seek guidance, employees should: • Discuss with their immediate supervisor or higher level manager • Discuss with Employee Relations • Contact the Confidential Compliance Hotline (1-800-296-7188) or log on atwww.universityofcalifornia.edu/hotline which provides: • Anonymous and confidential reporting • Outside Telephone service sends reports to the Compliance Officer • Call back date for response and report number for reference • Protection policy prohibits University officials with interfering and retaliating.
Security Precautions:(HIPAA) • Lock your computer desktop screen when you walk away, even if only for a few moments • Use only encrypted laptops, mobile devices and flash drives. • Ensure information on computer screens is not visible to passersby (privacy screen is recommended) • Create a “strong” password and do not share passwords with anyone else • Ensure paper charts are returned to applicable areas in nursing station, medical records, or designated file rooms
Patient Privacy Requirements: (HIPAA) Access only information that you need to do your job Access or disclose only the minimum information necessary Discuss patients only within the context of your work flow and only with those who need the information to do their jobs. When speaking about patients make sure you are in a discreet area when possible Take special care to protect your passwords Place paper documents with PHI in locked shedder bins only, as well as reasonably keep them concealed while in the work space (placing paper documents face-down or locked away when unattended) For any patient privacy or computer security concerns contact your supervisor or Privacy Officer Bob Gross.
UCLA Workplace Violence Prevention Policy • University is committed to maintaining a campus free from intimidation and acts or threats of violent behavior • Violent or threatening behavior includes, but is not limited to: • Weapons in the UCLA Community • Physically aggressive acts towards others • Stalking • Communicated threats of harm • Intimidating behavior raising concern for personal safety • Willful or intentional behavior which causes damage to property • Suicide threats
CICARE: Professionalism and Communication David Geffen School of Medicine New Employee Orientation
THE UCLA WAY: Strategy Deployment Purpose People & Performance
“It is not enough to do your best; you must know what to do, and THEN do your best.” W. Edwards Deming—Quality Guru, 20th Century
CICARE System Elements Hiring the right people – Talent Plus On-boarding – system and department level Specific training for service Reiterating expectations at every opportunity Patient Rounding and Observations at the supervisor, manager, director and executive levels Huddles and department meetings Service Recovery System Celebrate successes: individual and team rewards for exceptional quality, service and compassion Tracking performance of all the above in a linked fashion
World Class Practices Phone Etiquette Courtesy Respect Professionalism
World Class Practices: Making real and caring connections with patients, families and each other On every encounter: Connect with patients by addressing them as Mr./Ms. or by the name that they prefer Introduce yourself and your role Communicate what you are going to do, how long it is going to take, and how it will impact the patient Ask and anticipate patient needs, questions, or concerns Respond to patient questions or requests with immediacy Exit courteously and/or with an explanation of what will come next (what you will do for them next)
World Class Practices Phone Etiquette Before answering the phone, discontinue conversations or activities that may be heard by the caller. Answer the phone within 3 rings. Give a greeting, identify your department, give your name, and offer assistance such as, “May I help you?”
World Class Practices: Courtesy Eye contact, smiling, greeting Elevators Wayfinding Being aware of our voices “Professional” vs. “unprofessional“ behavior Respecting confidentiality Handling conflicts or disagreements Respecting the patient’s language Use of cell phones, MP3’s, and….
World Class Practices: Respect Privacy and dignity. Respecting the patient’s personal space before entering rooms and before examinations or procedures. Respecting the work of other departments or staff in our comments. Respect individual and cultural differences.
World Class Practices:Professionalism Personal appearance Attendance Keeping our environment clean and safe. Keeping comments about UCLA colleagues positive and appropriate. Valuing Teamwork
We want you to have the best healthcare experience possible. Please check the box “yes” or “no” next to each statement below to let us know how we are doing. • Thank you! • Yes No Did Our Team Member: • Call you by your last name (Mr./Ms./Mrs.) • or by the name you or your child prefer? Introduce himself /herself, and explain • his/her role?Communicate with you in understandable • terms? • Ask permission before engaging or • examining you? • Respond to your requests and questions • with courtesy and respect? Exit your visit courteously by explaining • what would happen next? CICARE