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Consumer Responsibilities. Business & Personal Finance. The marketplace is full of deceptive and misleading promotions that induce consumers to buy goods and services of inferior quality or things they do not really need or want. Deception.

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Presentation Transcript
consumer responsibilities

Consumer Responsibilities

Business & Personal Finance

slide2

The marketplace is full of deceptive and misleading promotions that induce consumers to buy goods and services of inferior quality or things they do not really need or want.

deception
Deception

Occurs when false or misleading claims are made about the quality, the price, or the purpose of a particular product.

slide4

Prevention

is still the best safeguard against financial misfortune.

being a responsible consumer
Being a Responsible Consumer

Identify Deceptive Practices

Shop Smart

Online Shopping

Stay Informed

Seek Redress

shop smart
Shop Smart

Shop at several stores

Be aware of prices

Understand sale terminology

Avoid impulse buying

Plan you purchases

Compute unit prices

Read Labels

slide10

Check containers carefully

Read contracts

Keep receipts and warranties

Compute total cost

Ask for references

Be loyal

Check up on businesses

Wait a day for major purchases

online shopping
Online Shopping
  • Shop at secure websites
  • Check the website address
  • Research the website before you order
  • Read the websites privacy and security policies
  • Shop safely
  • Share only the essentials when you order
  • Print and keep the confirmation order
  • Know shipping and return policies
  • Use common sense
stay informed
Stay Informed
  • Be familiar with sources of information
  • Read warranties and guarantees
  • Read and understand care instructions
  • Analyze advertisements
  • Know consumer protections laws
  • Inform consumer protections agencies of fraudulent or unsafe products or services.
  • Keep good records or complaints, defective products, actions taken, etc.
seek redress
Seek Redress
  • Take the product back to the store where you bought it.
  • Calmly explain the problem to the salesperson.
      • Stay firm but not angry
      • Say that you are dissatisfied and explain why
  • If you are not satisfied with the managers remedy, put your complaint in writing to the store’s owner or headquarters.

A remedy to a problem

slide14

Send photocopies of evidence

      • Sales receipts
      • Warranties
  • If you are still dissatisfied with the result, file a complaint with the appropriate government agency for consumer protections.
  • Finally, you may need to seek legal recourse.