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Evolving IT Leadership Knowledge: Business Influences & Services

Enhance your IT leadership capabilities by focusing on business influences, technology department services, and upcoming trends in the industry. Stay current with evolving skill sets, leadership roles, and effective project management practices. Learn about traditional IT skill sets and evolving practice support consultants. Surround yourself with knowledgeable individuals, conduct regular check points, and engage in ongoing training to stay ahead in the dynamic IT landscape.

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Evolving IT Leadership Knowledge: Business Influences & Services

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  1. Keeping Up With TechnologyEvolving Your IT LeadershipKnowledge and CapabilitiesDave CunninghamShareholder, Baker Robbins & Companydcunningham@brco.com

  2. Business InfluencesTechnology Department ServicesTechnology Leadership

  3. Focus on the Business Influences and the Technology Department Services

  4. Business Influences on Legal IT • MDPs (multi-disciplinary practices) • MPTs (multi-practice teams) • Cross-office Teams • Mergers and Acquisitions • Knowledge Management • Portals • Cost Containment

  5. Upcoming Influences • Supply Chain Management • Services ROI • E-Business Strategies • Seamless online/offline experience Sound like GE 5 years ago?

  6. IT Leadership Benchmarks • Corporations • International Accounting Firms • Some U.K. Law Firms • Some U.S. Law Firms

  7. Types of IT Organizations • Infrastructure and Staff Churning • Tactical and Practical • Network + Consulting • Executive / Client Focused

  8. Basic Pillars of IT Effectiveness • Operational Integrity • User Support and Training • Communications/Managed Expectations • IT Staff Skill and Effectiveness Mgmt • Project Management • Vendor Management • Planning and Budgeting

  9. Advanced Pillars of IT Effectiveness • Practice Support • ‘Quality/Integrity of Information’ Mgmt • Value Management • Risk Management

  10. Traditional IT Skill Sets • Server and PC Technicians • Help Desk • Application Support • Managers

  11. Traditional Server/PC Help Desk App Support Managers Evolving Practice Support Consultants Developers Project Managers Security/Disaster Recovery Facilities Business Analysts Information/Process Mgmt Knowledge Mgmt Evolving Skill Sets

  12. Focus on IT Leadership

  13. Leadership Roles • Executive Director • Partner-in-Charge of Technology • Technology Committee • e-Business Team • Practice Leaders • Committee Leaders: Library, New Business, Recruiting, etc.

  14. Technology Staff Mgmt • Role • From support to business liaison • From reactive to proactive • Level of Involvement • Reporting Relationships • Peer Relationships

  15. Keeping Current • Have a broad context • Surround yourself with good people • Build-in check points

  16. 1. Do you have Context? First, look backwards! Look around. Then, look ahead. Examples: • Looking backwards: VAX to NT • Looking around: Other industries

  17. Understanding Business Issues • David Maister (www.davidmaister.com) • Richard Susskind • Vault.com • Forbes and CIO Magazines • American Productivity and Quality Center (www.apqc.com)

  18. Keeping Current on Firm Issues • Executive Meetings • Casual Lunches • IT/Attorney Briefings • Tech Committee Agendas

  19. Keeping Current on Products • Downplay the role of a product • Don’t let salespeople intimidate • Leverage briefings • Software/Hardware Vendor Briefings • Consultant Briefings • Internal cross-training

  20. Training • Information Management • Bill Inmon • Knowledge Management • Project Management Institute

  21. Training • Practice Support Consultants • Developers • Project Managers • Security/Disaster Recovery • Facilities • Business Analysts • Information/Process Mgmt • Knowledge Mgmt

  22. 2. Surround Yourself with Good People Leveraging the Brains and Experience of Others • Hire and train well • Leverage vendors properly • Keep involved throughout the firm • Keep involved in the industry

  23. 3. Ensure Checkpoints • User Surveys • Client Surveys • Peer Assessments • Technology Assessments and Benchmarks • Strategic Planning

  24. Follow-up • Links to favorite books on business and culture management issues • Follow-up questions Dave Cunningham Baker Robbins & Company 713.840.0510 dcunningham@brco.com

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