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Bridging the Quality Chasm: Insights from Organizational Theory and Culture

This article delves into the quality chasm in organizations through the lens of organizational theory. It examines how formal arrangements and workplace culture influence employee engagement and overall performance. By understanding these dynamics, organizations can identify gaps in service quality and effectiveness. The interplay between people, work processes, and institutional culture is crucial to driving improvements and achieving organizational goals. Strategies for fostering a positive culture and optimizing formal structures are also discussed.

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Bridging the Quality Chasm: Insights from Organizational Theory and Culture

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