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\nVisit Below Link, To Download This Course:\n\nhttps://www.tutorialsservice.net/product/itm-301-full-course-latest-trident/\n\nOr \nEmail us on\nSUPPORT@TUTORIALSSERVICE.NET\n\nITM 301 Full Course Latest-Trident\nITM301\nITM 301 Principles of Information Systems in Business and Organizations\nITM 301 Module 1 Case Latest-Trident\nModule 1 – Case\nDATA, INFORMATION, AND ORGANIZATIONAL KNOWLEDGE\nAssignment Overview\nEvery company has, to a greater or lesser extent, an information subsystem — that is, a means by which it gathers data, interprets it, and makes it available to employees through a distribution system. Whether we are talking about marketing information, cost projections, accounting results, or internal quality reports, every company depends on knowledge to support its planning, decision-making, and control.\n

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itm 301 full course latest trident

ITM 301 FULL COURSE LATEST-TRIDENT

Visit Below Link, To Download This Course:

https://www.tutorialsservice.net/product/itm-301-full-course-latest-trident/

Or

Email us on

SUPPORT@TUTORIALSSERVICE.NET

ITM 301 Full Course Latest-Trident

ITM301

ITM 301 Principles of Information Systems in Business and Organizations

ITM 301 Module 1 Case Latest-Trident

Module 1 – Case

DATA, INFORMATION, AND ORGANIZATIONAL KNOWLEDGE

Assignment Overview

Every company has, to a greater or lesser extent, an information subsystem — that is, a means by which

it gathers data, interprets it, and makes it available to employees through a distribution system. Whether

we are talking about marketing information, cost projections, accounting results, or internal quality

reports, every company depends on knowledge to support its planning, decision-making, and control.

So how does knowledge fit into the picture? The emergence of the field called knowledge management

has highlighted some key propositions in the last 10 years or so.

All organizations are storehouses of knowledge that operate in information-rich environments made up of

people and things both inside and outside the organization itself

Organizations organize, interpret, and evaluate this information to solve organizational problems

Knowledge is the primary mechanism for processing and utilizing information

People’s brains are the key knowledge resource of any organization

slide2

Codified knowledge stored in books, audio, videotapes, and computer systems can be an

important knowledge resource as well

There are organizational processes and strategies for IT management and management in general.

Therefore, processes and strategies in particular can significantly enhance the ability of organizations to

use their knowledge resources for problem solving

Several of these themes will come up again in later modules in this course. But by way of introduction to

the subject, let’s take a look at some views of how knowledge works. Read and review each of the

lectures in Frost’s Knowledge Management site to gain a good understanding of KM and its relation to

data, information, and knowledge.

Frost, A. (2015). Knowledge Management. KMT An Educational KM Site. Retrieved from

http://www.knowledge-management-tools.net/

Leonard, D., & Swap, W. (2005). The Knowledge Coach. HBS Working Knowledge. Retrieved from:

http://hbswk.hbs.edu/item/4562.html

Case Assignment

The Case assignment for Module 1 consists of two parts. Part I introduces the notion of computer basics.

Part II analyzes the Kobuku Food Company which provides an opportunity to appreciate how companies

use and differentiate among data, information, and knowledge.

Part 1:

Please review the following tutorials on computer basics and answer the questions below. The tutorials

are located athttp://www.gcflearnfree.org/computerbasics

What are computers? (video 1)

Understanding Operating Systems (video 2)

Understanding Applications (video 3)

Understanding the Cloud (video 4)

After watching the videos, please answer the following questions in 2-3 pages.

What operating system does your computer use?

What are some examples of applications residing in your personal computer?

Do you use any apps or websites now that you think are cloud-based?

How is a web app different from a desktop application?

Part 2:

For part II of the assignment, read the required articles and then write a 3-5 page paper answering the

Kokubu case study questions. Be sure your discussion demonstrates that you understand the meanings

and differences between data information

and differences between data, information, and knowledge. In your discussion, give a real-world example

of data, knowledge, and information in the context of the Kokubu Food Company.

Kokubu management has asked you to be the company consultant and prepare a management analysis

of the business to help assess the firm’s current situation and future plans. To familiarize yourself with

Kokubu’s background, you should review the corporate information, functions and business, and social

and environmental conservation activities in the website. Particular attention must be given to the

functions and business link to appreciate how IT supports Kokubu operations and knowledge

management activities within the company.

Review the Kokubu website at http://www.kokubu.co.jp/english/business/ and after finding the answers to

the Case questions, prepare a summary in 3-5 pages analyzing the following questions.

What kind of organizational trends are evident in the Kokubu case when we consider the

business environment, management, and technology?

Discuss the IT applications to the company operations as discussed in the website.

Why is the company considered to be customer focused?

The CEO said his company “created a culture where people are addicted to data, information,

and knowledge.” What does he mean by that, and what are the benefits and drawbacks of such a

culture?

As a reminder, you must have at least two outside scholarly references when you write cases.

Assignment Expectations

Include Part I and Part II of the Case in one document, properly labeling each section.

The Case assignment should be 5-8 pages in total excluding cover page and reference list.

Your assignments will be graded following these expectations:

Precision: the questions asked are answered.

Clarity: Your answers are clear and show your good understanding of the topic.

Breadth and depth: The scope covered in your paper is directly related to the questions of the assignment

and the learning objectives of the module.

Critical Thinking: It is important to read the “required readings” posted in the background material plus

others you find relevant. Your paper should include important concepts from these readings and

incorporate your reactions and examples that illustrate your reflective judgment and good understanding

of the concepts.

Your paper meets the page requirements, excluding the cover page or the references pages.

ITM 301 Module 1 SLP Latest-Trident

Module 1 – SLP

data information and organizational knowledge

DATA, INFORMATION, AND ORGANIZATIONAL KNOWLEDGE

In this module, you will be introduced to Excel and some of its basic functions. After watching the

recommended videos, do the following:

Open the Excel software.

You will see a blank worksheet. Click on the file tab and click Save As.

Next to File name, type Module1-exercise.

Choose where on your computer to save the file, and click the Save button.

Close the worksheet.

Locate the assignment file Module1-exercise and open it.

Enter the following data into the worksheet, starting from cell A2 (the intersection of column A and row 2)

on the left side, and perform the functions below. For the three exercises below, you can use the same

Excel worksheet with proper spacing between each assignment. Always remember to save the file to your

local drive every so often.

For the first table, add the numbers in cells A2 through D2 and give a sum in cell E2. Add the numbers in

the next three rows and give sums in the E column.

Add numbers in rows:

A B C D E

2 5 9 75 51

3

4 421 700 985 854

5

6 3352 6578 99655 9876

7 13 15 17 21

8

For the second table, add cells A1 through A5 and give a sum total in cell A6. Do the same in columns B

and C respectively.

add numbers in columns

Add numbers in columns:

A B C

1 2 1 254

2 23 3 7523

3 2 3 234

4 7 48 105

5 23 68 22

6

Use Save As to make a copy as Module 1- Exercise 2.

Create a third table within the same Excel worksheet and perform the following.

Enter the following data and use Calibri font size 11 pt. and AutoFit text to column width.

Change the fonts and size to Georgia and 14 pt., then AutoFit to column width again.

Jack Johnson

Rayon Robinson

Alex Hollywood

Change page orientation and change margin to “narrow.” Save the file.

Desired margin: Narrow.

Save your file.

After completing the Excel exercises, please upload the Excel file with your results to SLP 1 Dropbox.

SLP Assignment Expectations

Your assignments will be graded following these expectations:

The assignment file must be developed in Excel and saved as .xls file.

Precision: the questions asked are answered.

Clarity: Your answers are clear and show your good understanding of the topic.

breadth and depth the scope covered in your paper

Breadth and depth: The scope covered in your paper is directly related to the questions of the

assignment and the learning objectives of the module.

Critical Thinking:It is important to read the “required readings” posted in the background material plus

others you find relevant. Your paper should include important concepts from these readings and

incorporate your reactions and examples that illustrate your reflective judgment and good understanding

of the concepts.

ITM 301 Module 2 Case Latest-Trident

Module 2 – Case

IT GOVERNANCE AND DECISION MAKING

Assignment Overview

In this case we investigate the technology-related decision making in organizations.

We start by introducing the objective of governance specific to the information technology function and

services.

Next, we offer to you the fundamental battle in technology management—the constant tug-of-war

between centralization and decentralization.

We then provide several examples of how real-world organizations have reconciled their choices in how

to structure themselves.

Next, we present an overview of decision making processes and some of the methods for making

decisions.

Finally, we present insight into the complexity of real-world choices highlight the politics of information.

Before writing-up the Case paper, make sure you read and review the course materials assigned to

Module 2.

Case Assignment

Using the “structure of governance focus area” found on Figure 1 in the following COBIT case study, write

a 4-5 page report comparing and describing the IT governance structure and decision-making processes

in your organization. Include a discussion on the strengths and weaknesses of your organization’s

circumstances and present and justify one specific improvement you would make to either the structure or

a process. Be sure to apply the concepts and use the terminology provided in the readings and case

study follow the case study in terms of finding

study. Follow the case study in terms of “finding derived value” and “next steps” to discuss your

organization.

Please note that the ISACA website may give an error as you click on the URL, but it will still link you to

the case.

ISACA (2015). Developing a governance framework for the global support organization at

GlaxoSmithKline, using COBIT. Retrieved from http://www.isaca.org/Knowledge-

Center/cobit/Pages/COBIT-Case-Study-Developing-a-Governance-Framework-for-the-Global-Support-

Organisation-at-GlaxoSmithKline-Using-COBIT.aspx

Assignment Expectations

Your assignments will be graded following these expectations:

The Case should be 4-5 pages excluding cover page and reference list.

Precision: the questions asked are answered.

Clarity: Your answers are clear and show your good understanding of the topic.

Breadth and depth: The scope covered in your paper is directly related to the questions of the

assignment and the learning objectives of the module.

Critical Thinking:It is important to read the “required readings” posted in the background

material plus others you find relevant. Your paper should include important concepts from these

readings and incorporate YOUR reactions and examples that illustrate your reflective judgment

and good understanding of the concepts.

Your paper meets the page requirements not counting the cover page or the references pages.

ITM 301 Module 2 SLP Latest-Trident

Module 2 – SLP

IT GOVERNANCE AND DECISION MAKING

Working with the Excel Environment

Excel allows us to calculate numerical information using formulas. In Module 2, we learn how to use cell

references to create formulas. In order to create a formula, we need to learn about Excel standard

operators for formulas. These operators are a plus sign (+) for addition, a minus sign (-) for subtraction,

an asterisk (*) for multiplication, a forward slash (/) for division, and a caret (^) for exponents. Excel uses

= sign to start a formula, and that cell must be equal to the formula which is calculated for.

SLP2 Excel Operations

Source: http://www.gcflearnfree.org/excel2013/13

excel 2013 uses features like the ribbon

Excel 2013 uses features like the Ribbon and Quick Access toolbar to perform common tasks. The

Ribbon in Excel 2013 uses a tabbed Ribbon system rather the traditional menu. Below is the description

of the different tabs in Excel 2010-2013.

Understanding cell references

A cell is recognized by its address. The intersection of a columns and a row represent a cell address. For

instance, column B and row 3 is the cell B3. The cell value is the value of what we calculate for a specific

cell. For instance, if we B1 = 15, B2 = 25, then the value of B3 = B1+B2 or B3 = 15+25=40, therefore, the

value of B3 = 40 as shown below.

In formula section we have, Fx =A1+A2

15

25

B1+B2= 40

Please review the following link and watch the following section videos.

Refer to tutorials at http://www.gcflearnfree.org/excel2013

Formatting Cells (video 9)

Worksheet Basics (video 10)

Page Layout (video 11)

Printing Workbooks (video 12)

Simple Formula (video 13)

Complex Formulas (video 14)

Relative Absolute Cell References (video 15)

Functions (video 16)

SLP Assignment

Please note that SLP 2 Assignment has the following exercises and basic spreadsheet exercises from the

Abacus Training site.

Use the table below to do the following.

a b c d

A B C D

11 30 36 20

2

70 31 11 35 45 35 14

= A1+A2+A3+A4

= B4 – B2

= C4/B2

= C3/5

A4^2

Write the cell address according above table for the following:

Gas used for June

36

Gas used for May

45

Total used gas

81

Use the below table to calculate the total for each item; however, instead of manual work, use the formula

function. For example, to calculate each item, you need to do the following.

Place = on the formula bar in the Total column

Multiple Quantity X Unit Price in the Total column

Fast Shop

Item

Lighter

Pepsi

Hot dog

Ice bag

Quantity

25

17

47

11

Unit price

$1.99

$1.73

$1.05

$2.21

Total

After completing the Excel exercise above, please continue developing the Abacus Excel spreadsheet

exercises located at http://triplecsa.fhost.com.au/Blog/wp-content/uploads/2013/09/Basic-Spreadsheet-

Concepts-Exercises.pdf and as noted below.

exercise 1 sales for the month

Exercise 1 – Sales for the Month

Exercise 2 – Sales and Produce Department

Exercise 3 –Mike’s Stationery Order

Create an Excel file with designated folders 1-4 to develop the above exercises.

SLP Assignment Expectations

The SLP should be developed in Excel. Your assignments will be graded following these expectations:

Precision: The questions asked are answered.

Clarity: Your answers are clear and show your good understanding of the topic.

Breadth and depth: The scope covered in your paper is directly related to the questions of the

assignment and the learning objectives of the module.

Critical Thinking:It is important to read the “required readings” posted in the background

material plus others you find relevant. Your paper should include important concepts from these

readings and incorporate your reactions and examples that illustrate your reflective judgment and

good understanding of the concepts.

ITM 301 Module 3 Case Latest-Trident

Module 3 – Case

COLLABORATION TECHNOLOGIES AND IT INFRASTRUCTURE

Assignment Overview

To support communications and collaboration, organizations make use of the IT architecture, which is

defined by looking at different components. To afford communications, it is required that an IT

infrastructure of people, hardware, software, and networks be in place. While there is a global culture of

communications and collaboration, different countries have preferences how they attain communications

and group cooperation. Similarly, groupware technology is more preferred in high performing companies

than low performing ones.

Components of IT A

IT Architecture Components

Type of Architecture

Description

Business architecture

the processes the business uses to meet its goals

The processes the business uses to meet its goals.

Application architecture

How specific applications are designed and how they interact with each other.

Data architecture

How an enterprise’s data stores are organized and accessed.

Technical architecture

The hardware and software infrastructure that supports applications and their interactions.

Case Assignment

For Case 3, you will analyze the traffic gridlock case. Taking communication and collaboration into the

next 20 years, Ford Motors has a vision to develop cars that rely on a network of communication systems.

In the long term, Ford sees a radically different transportation landscape where pedestrians, bicycles,

private cars, commercial and public transportation traffic will be woven into a single mobile network to

save time, conserve resources, lower CO2 emissions, and improve safety.

Turban, E. (2013). Avoiding the future of crippling car congestion. (2015). Information Technology for

Managers. Retrieved from http://babinkunjappa.blogspot.com/2015/07/avoiding-future-of-crippling-

car.html

Ford, B. (2011). A future beyond traffic gridlock. TED (video file) Retrieved from

https://www.ted.com/talks/bill_ford_a_future_beyond_traffic_gridlock?language=en

Waze. (2015). Guided Tour. Retrieved from https://www.waze.com/

Be sure to articulate your arguments and provide justification as you answer the following questions:

Explain the concept of connected cars.

Why does Bill Ford see a need for connected cars?

What does Ford mean by “global gridlock”?

Brainstorm a few other ways in which an IT network could help to reduce global gridlock. Do not

limit yourself to current mobile network capabilities.

If no action is taken far in advance of the forecasted car congestion, what do you foresee will

happen?

Assignment Expectations

The Case should be 4-5 pages for each case in total, excluding cover page and reference list.

your assignments will be graded following these

Your assignments will be graded following these expectations:

Precision: The questions asked are answered.

Clarity: Your responses are clear and show your good understanding of the topic.

Breadth and depth: The scope covered in your paper is directly related to the questions of the

assignment and the learning objectives of the module.

Critical Thinking:It is important to read the “required readings” posted in the background

material plus others you find relevant. Your paper should include relevant concepts from these

readings and incorporate your reactions and examples that illustrate your reflective judgment and

good understanding of the concepts.

Your paper meets the page requirements not counting the cover page or the references pages.

ITM 301 Module 3 SLP Latest-Trident

Module 3 – SLP

COLLABORATION TECHNOLOGIES AND IT INFRASTRUCTURE

Please review the following link and watch the section videos.

Refer to tutorials at http://www.gcflearnfree.org/excel2013 and watch the video:

Freezing Panes and view Options (video 17)

Sorting Data (video 18)

Filtering Data (video 19)

Groups and subtotals (video 20)

Tables (video 21)

Charts (video 22)

Sparkline (video 23)

After watching the Excel videos, please continue developing the Abacus Excel spreadsheet exercises as

noted below.

Basic Spreadsheet Concepts.(2009). Abacus training. Retrieved from

http://www.abacustraining.biz/Exercises/Excel/BasicSSConcepts.htm

Exercise 5 –Mike’s Lunch Bar

Exercise 6 –Mike’s Furniture Store

Exercise 7 – Weekly Income Schedule

exercise 2 use the sales and produce department

Exercise 2 – Use the Sales and Produce Department spreadsheet created in the Intermediate

Spreadsheet Exercise 2 at

http://tfacomputers.weebly.com/uploads/1/3/3/5/13350957/excel_basic_exercises.pdf to create the Pie

Chart below.

SLP3 Apples Pie Chart

Create similar Pie Charts for other Fruits in this spreadsheet such as kiwifruit, pears, and nectarines. Hint:

use the CTRL key to highlight or select the cells or columns you need to create these charts.

Create an Excel file with designated folders 1-4 to develop the above exercises.

SLP Assignment Expectations

The SLP should be developed in Excel, and the file and should be uploaded as your completed

assignment.

Your assignments will be graded following these expectations:

Precision: the questions asked are answered.

Clarity: Your answers are clear and show your good understanding of the topic.

Breadth and depth: The scope covered in your paper is directly related to the questions of the

assignment and the learning objectives of the module.

Critical Thinking:It is important to read the “required readings” posted in the background

material plus others you find relevant. Your paper should include important concepts from these

readings and incorporate your reactions and examples that illustrate your reflective judgment and

good understanding of the concepts.

ITM 301 Module 4 Case Latest-Trident

Module 4 – Case

ELECTRONIC COMMERCE AND THE SOCIAL ENTERPRISE

Assignment Overview

Module 4 introduces online presence for business and information security policies. E-commerce can

result in a radical change in the manner business operate, but it needs to be integrated with the rest of

the business. Some of the integration includes, planning, competition of resources, and interfaces to other

internal systems. Sometimes companies join an alliance or consortium of companies to explore E-

commerce implementation. Most electronic payment systems know who the buyers are, and it is therefore

necessary to protect their identity. Other private issues may involve tracking of Internet user activities

through cookies and in-house monitoring of web services.

everyday sales items purchased online have almost

Everyday sales items purchased online have almost doubled between the year 2006 and 2010 and it is

expected that these figures will keep doubling by 2020. A few years back, E-commerce was not expected

to be what is now. It is now clear that all businesses need to provide online services sooner or later to

remain in the market. The same is true for mobile commerce.

In order to identify what businesses need to do to start their online presence, go over the background

readings and any other elective readings you find useful. When you have read the articles listed in the

background material and any other relevant reading you could find, imagine that you want take advantage

of the Internet and communication technologies for your business. These include the tools, business

strategies, and information security needed to orderly implement electronic and mobile commerce.

In addition, E-policies typically include: ethical computer use policy, information privacy policy, acceptable

use policy, email privacy policy, Internet use policy, and anti-spam policy.

Case Assignment

The final case in this course explores some of the concerns manager face as they adapt to an

increasingly technological environment. The Case “How Starbucks is Changing to a Digital and Social

Enterprise” is a thought provoking case and may challenge you to consider some of the actions to take if

placed in similar circumstances. The case can be found at

https://sites.google.com/site/efraimturban/online-files Chapter 1 or at

https://drive.google.com/file/d/0B01kmYbW3pyfbmlmNVNiOVowd1E/edit?pli=1

How is Starbucks changing to a Digital and Social Enterprise? What are the drivers for this

change?

In what ways you think Starbucks increases its brand recognition with its E-Commerce initiatives?

Is the E-Commerce system bringing Starbucks closer to its customers? Is it changing consumer

behavior? Why and why not?

Note: this case study was selected from the book Electronic Commerce

A Managerial and Social Networks Perspective by Turban, E., King, D., Lee, J,. Liang, T., & Turban, D.

For more info see: http://www.gallaugher.com/chapters

Assignment Expectations

The Case should be 4-5 pages for the answer, excluding cover page and reference list.

Your assignments will be graded following these expectations:

Precision: the questions asked are answered.

Clarity: Your responses are clear and show your good understanding of the topic.

slide15

Breadth and depth: The scope covered in your paper is directly related to the questions of the

assignment and the learning objectives of the module.

Critical Thinking:It is important to read the “required readings” posted in the background

material plus others you find relevant. Your paper should include relevant concepts from these

readings and incorporate your reactions and examples that illustrate your reflective judgment and

good understanding of the concepts.

Your paper meets the page requirements, not counting the cover page or the references pages.

ITM 301 Module 4 SLP Latest-Trident

Module 4 – SLP

ELECTRONIC COMMERCE AND THE SOCIAL ENTERPRISE

SLP 4 consists of two parts. In Part I, you will create an Excel Pivot tables, and in Part II you will and

evaluating security measures to protect Internet consumers.

Refer to tutorials at http://www.gcflearnfree.org/excel2013 and watch the videos.

Track Change and Comments (video 24)

Finalizing and Protecting Workbooks (video 25)

Conditional Formatting (video 26)

Pivot Tables (video 27)

What-If Analysis (video 28)

For this assignment, first watch the below videos by clicking the links:

Pivot Tables:

https://support.office.com/en-in/article/Create-a-PivotTable-and-analyze-your-data-7810597d-0837-41f7-

9699-5911aa282760?ui=en-US&rs=en-IN&ad=IN

IF functions

https://support.office.com/en-in/article/Advanced-IF-functions-17341cef-510d-4d60-a657-

913f878fdacf?ui=en-US&rs=en-IN&ad=IN

Using PivotTables to answer questions

Suppose we wanted to answer the question: “What is the amount sold by each salesperson?” for the

sales data in the example below. Answering this question could be very time-consuming and difficult—

each salesperson appears on multiple rows, and we would need to total all of their different orders

individually. We could use the Subtotal command to help find the total for each salesperson, but we would

still have a lot of data to work with.

fortunately a pivottable can instantly calculate

Fortunately, a PivotTable can instantly calculate and summarize the data in a way that is both easy to

read and manipulate. Perform the following.

Use the PivotTable to calculate and summarize the data.

Once you have created a PivotTable, change the order amount to currency.

What is the amount sold by each salesperson?

What is the total amount sold in each month?

Take a screenshot or use the Snipping tool to copy the worksheet where the new pivot table and

pivot table fields appear to show your work. Paste the screen images into a Word doc.

Submit your answers for this assignment by pasting the worksheet screenshots in 1- to 3-page

Word document.

SLP Part II

For Part II, prepare a 1- to 2-page Word document paper addressing the following question.

Research 2-3 security measures that are available to protect customers shopping on the Internet. Define

the measure and find the benefits and limitations of each approach.

SLP Assignment Expectations

Your assignment will be graded following these expectations:

SLP Part I and II must be submitted in one combined Word document containing 2-5 pages

properly labeling each section.

Submit a Word document with screen copies of the Excel worksheet by pasting them in 1-3

pages. Answer the security question in 1-2 pages.

Precision: the questions asked are answered.

Clarity: Your answers are clear and show your good understanding of the topic.

Breadth and depth: The scope covered in your paper is directly related to the questions of the assignment

and the learning objectives of the module.

Your paper meets the page requirements not counting the cover page or the references pages

ITM 301 Module 1 Discussion Latest-Trident

Knowledge Sharing Tools

We live in an information age when infinite quantities of facts are widely available to anyone who can use

a computer. We all now have the difficult task to compete in this information age where knowledge

sharing within an organization could make a difference.

in your first posting you are expected to provide

In your first posting, you are expected to provide one example of some kind of information technology tool

that helps organizations share knowledge. Here you have a website that could give you some examples.

http://www.kstoolkit.org/KSTools Describe the knowledge sharing tool and discuss its benefits.

In your second posting, comment on the different knowledge sharing tools presented by your classmates

and compare and contrast at least two with yours. Highlight the ability to share knowledge.

ITM 301 Module 2 Discussion Latest-Trident

Decision Making and Information Politics

As IT applications become more reutilized all across the board, one of the interesting features are the

occasional employees who know more than the IT staff about some critical thing, often many of them.

Communication between staff and IT then becomes much more complicated, because the balance of

power between the two groups based on the dependence of staff on IT for help and support breaks down.

While there is certainly nothing wrong with knowledge about technology it can lead to mixed messages,

confused goals, feelings of lack of appreciation and lack of support, and generally less than effective

maintenance of IT across-the-board. We certainly don’t want to discourage our staff from acquiring

technical knowledge, but we also don’t want them to use that knowledge as a political weapon against

IT’s control of IT. Or do we? Maybe it’s a good thing to have a level of stress between staff and IT if it

serves to keep both groups on their toes and trying to outdo each other.

At any rate, user support isn’t just looking after the least technological staff; increasingly, it’s also

providing for the power users, and those who would be power users. Have you had any experience with

this knowledge-based tension between staff and IT? Even if you haven’t, can you see how it could be a

problem? What should we be doing about it?

We’ll be interested in your ideas here.

(Note: Students are STRONGLY encouraged to respond to each others posts and to ask each other

questions based on their posts. Obviously, the earliest posters will have to respond to the “seed” question

to get the discussion started. But subsequent posters should read through all the previous responses and

can respond to something in a previous post rather than the “seed” question. For example, if you have

had a similar problem as a previous poster or disagree with a point that a previous poster made, you can

respond directly to the previous poster and get credit for participating in the discussion.)

ITM 301 Module 3 Discussion Latest-Trident

Network Computing

identify some commercial tools that allow users

Identify some commercial tools that allow users to conduct browsing, communication, and collaboration

simultaneously.

Explain why the topic of group work and its support has gotten increased attention.

ITM 301 Module 4 Discussion Latest-Trident

Mobile E-Commerce

Discuss the major limitations of mobile E-commerce. Which of them are likely to disappear? Why is the

electronic job market so popular, especially among the high-tech professions?

ITM 301 Module 4 Reflective Discussion Latest-Trident

Given the readings and assignments in the course, identify and briefly discuss two important concepts

from this course that are applicable to your degree.

You can also include here any comments and suggestions about this course that you would like to

highlight.

Thank you for your reflections! They help us all for continuous assessment and improvement of the

learning experience.

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