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E-Resource SOS ! Where Do I Go for Help? Brought to you by CILU: Committee on Instruction in Library Use. May 2005. Today’s Agenda. Introduction E-Resource SOS. Why this program now? OIS, COERS, stewarding library overview

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E-Resource SOS!Where Do I Go for Help?Brought to you by CILU: Committee on Instruction in Library Use

May 2005

today s agenda
Today’s Agenda
  • Introduction
  • E-Resource SOS. Why this program now?
  • OIS, COERS, stewarding library overview
  • Communicating about e-resources with OIS, COERS & the stewarding library. What types of e-resource issues?
  • Library Stewardship -- history & evolution of model
  • Stewardship Toolbox. What is it? What’s in it?
  • E-Resource Management System (ERM). When should you consult the it?
  • ERESINFO & HULINFO – When to use?
  • Stewardship in action
  • Questions & discussion
use of electronic resources 1998 2004
Use of Electronic Resources, 1998 – 2004

Number of user sessions: +1,370%

no need to panic as we will answer such questions as
No need topanic as we will answer such questions as:
  • What should you do if you have a question or problem concerning an electronic resource listed in the Harvard Libraries website?
  • Who do you go to for reliable e-resource expertise regarding content, scope, and interface issues?
  • When do you contact the stewarding library vs. OIS or COERS? What kinds of resource issues?
  • When is it appropriate to communicate e-resource news and enhancements via the new ERESINFO and/or HULINFO?
Where do you go for help with an e-resource problem or question?



Stewarding Library?

office for information systems ois http hul harvard edu ois
Office for Information Systems (OIS)
  • OIS oversees and implements the acquisition and licensing of e-resources as well as all of the centralized technology services that provide access to e-resources.
  • The E-Resource Management and Licensing unit within OIS performs or coordinates most of the following e-resource management activities:
        • E-resource policies and procedures
        • License information and compliance
        • Care and feeding of major vendors
        • Renewal and retention decisions
        • Ejournal management
        • Fiscal management and oversight
        • Portal (soon to be MetaLib) and SFX implementation
        • Provision of usage statistics
communicating about e resources office of information services ois
Communicating about e-resources Office of Information Services - OIS

When should OIS be contacted?

What types of e-resource issues?

  • General troubleshooting - Submit e-resource problems via the Portal Comment Form, after checking the Known Problems & Scheduled Downtime page.
  • Acquisitions and licensing information are now available through Harvard ERM's librarian interface
  • Contact the Digital Acquisitions Librarian (Lauren Moffa) for:
    • trial information
    • orders and implementation status
    • ejournal access and registration
  • Contact the Program Manager, E-Resource Management and Licensing (Ivy Anderson) for:
    • licensing information
    • e-resource policy
    • activities within NERL and/or DACC
    • financial information
what is coers c ommittee on e lectronic r esources and s ervices
What is COERS?Committee on Electronic Resources and Services
  • Oversees and coordinates the evaluation of online resources through a program of stewardship, relying on the full participation of the HUL community and the endorsement of the DACC in this endeavor.
  • Serves as an information exchange and resource for Harvard librarians with regard to online resources.
  • Stewards a number of selected resources in teams.
communicating about e resources coers
Communicating about e-resources COERS

When should COERS be contacted?

What types of e-resource issues?

  • With questions or suggestions about an interface or platform, beyond a single resource
  • With suggestions for the Stewards Toolbox
  • If you have questions or suggestions about stewardship or resource evaluation in general
  • Contact [email protected]
stewarding library what is the stewardship program
Stewarding Library What is the Stewardship Program?
  • Program for on-going e-resource management.
  • Each e-resource in the Harvard Libraries portal is assigned to a principal stewarding library.
  • The library designates one person as its primary contact point for stewardship activities, called the Library Steward Coordinator.
  • Responsibilities: resource expertise, resource monitoring, renewal evaluations, portal information, community building, feedback to COERS.
electronic resource stewardship a brief history and evolution of the model
Electronic Resource StewardshipA brief History and Evolution of the Model

Pilot program of individual resource stewards started in 1999.

Stewardship Roadshow 2003: presentations to library community to raise visibility of program, outline management issues, solicit input on future structure of stewardship program

Library Stewardship: Proposed in spring 2004, endorsed by DACC and ULC.

communicating about e resources stewarding libraries
Communicating about e-resources Stewarding Libraries

When should the Stewarding Library be contacted?

What types of e-resource issues?

  • For resource expertise – help with content, scope, interface
  • If you have specific suggestions about the resource content, interface, or configuration
  • If you have developed a user guide that would benefit the community as a whole, or have an idea for one to be developed
  • If you have recommendations for training and outreach
stewardship toolbox http hul harvard edu digacq steward
Stewardship Toolbox

What is it?

  • A Library Stewardship Program resource for the Harvard library community

What’s in it?

  • Directory of stewarding libraries and coordinators
  • Specific stewardship responsibilities
  • Re-evaluation guidelines for renewal
  • Troubleshooting information in general
  • Library stewardship Q&A
e resource management system erm http lib harvard edu ermpublic when should you consult the erm
E-Resource Management System (ERM) should you consult the ERM?

The ERM provides a wealth of information, including:

  • Stewarding library and steward contact information for each e-resource
  • Detailed licensing information
  • Acquisitions data for shared e-resource purchases
  • Information about new and pending resources
  • Access to trials and real-time comment capability
  • Technical and bibliographic information
  • Links to statistics at the title level

Please note: The ERM does not include individual e-journal titles in aggregated databases

ERESINFO:a new e-resource discussion list for Harvard librarians should you use ERESINFO for?
  • OIS:
    • New resource offers from vendors or NERL
    • Vendor updates and announcements (major updates to hulinfo as well)
  • Stewards:
    • Vendor updates and announcements of general interest (new releases, etc.)
    • Downtime notices (but post major downtime notices to hulinfo as well)
    • Requests for evaluation input
  • Non-stewards:
    • Questions about an e-resource
    • General discussion and information-sharing