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Communicating in Teams and Mastering Listening and Nonverbal Communication Skills. Types of Workplace Teams. Problem solving Taskforces Committees Virtual teams. Overview of Teams. Advantages. Disadvantages. Information & knowledge Diversity of views Acceptance of solutions Performance.

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communicating in teams and mastering listening and nonverbal communication skills

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Business Communication Today

types of workplace teams
Types of Workplace Teams
  • Problem solving
  • Taskforces
  • Committees
  • Virtual teams

Business Communication Today

slide3

Overview of Teams

Advantages

Disadvantages

  • Information & knowledge
  • Diversity of views
  • Acceptance of solutions
  • Performance
  • Groupthink
  • Hidden agendas
  • Free riders
  • High costs

Business Communication Today

overview of teams
Advantages

information and knowledge

Diversity of views

Acceptance of solutions

Performance

Disadvantages

Groupthink

Hidden agendas

Free riders

High costs

Overview of Teams

Business Communication Today

group dynamics
Group Dynamics
  • Team roles
  • Group norms
  • Team identity

Business Communication Today

roles people play in groups
Roles People Play in Groups
  • Self-oriented
  • Team-maintenance
  • Task-facilitating

Business Communication Today

team decision making
Team Decision Making
  • Orientation
  • Conflict
  • Brainstorming
  • Emergence
  • Reinforcement

Business Communication Today

effective teams
Effective Teams
  • Have a clear sense of purpose
  • Communicate openly and honestly
  • Reach decisions by consensus
  • Think creatively
  • Remain focused
  • Resolve conflict effectively

Business Communication Today

conflict in teams
Conflict in Teams
  • Scarce resources
  • Task responsibilities
  • Poor communication
  • Attitudes and values
  • Power struggles
  • Conflicting goals

Business Communication Today

resolving conflict
Resolving Conflict
  • Proaction
  • Communication
  • Openness
  • Research
  • Flexibility
  • Fair play
  • Alliance

Business Communication Today

overcoming resistance
Overcoming Resistance
  • Express understanding
  • Raise awareness
  • Evaluate objections
  • Withhold arguments

Business Communication Today

collaborative writing
Team members

Strong leadership

Cooperation

Clear goals

Solid commitment

Clear responsibility

Prompt action

Compatible technology

Applied technology

Collaborative Writing

Business Communication Today

critiquing writing
Critiquing Writing
  • Are the instructions clear?
  • Does the document accomplish its purpose?
  • Is the factual material correct?
  • Is the language unambiguous?

Business Communication Today

productive meetings
Productive Meetings
  • Decide on the purpose
  • Select participants
  • Choose the location
  • Set and follow an agenda

Business Communication Today

effective meetings
Effective Meetings
  • Stay on track
  • Follow parliamentary procedure
  • Encourage participation
  • Close effectively
  • Follow up

Business Communication Today

three types of listening
Three Types of Listening
  • Content listening
  • Critical listening
  • Empathetic listening

Business Communication Today

the listening process
The Listening Process
  • Receiving
  • Interpreting
  • Remembering
  • Evaluating
  • Responding

Business Communication Today

barriers to listening
Barriers to Listening
  • Prejudgment
  • Self-centeredness
  • Selective listening

Business Communication Today

nonverbal communication
Nonverbal Communication
  • Honesty
  • Reliability
  • Efficiency

Business Communication Today

types of nonverbal communication
Types of Nonverbal Communication
  • Facial expressions
  • Gestures and posture
  • Vocal characteristics
  • Personal appearance
  • Touching behavior
  • Use of time and space

Business Communication Today

maximizing nonverbal communication skills
Maximizing Nonverbal Communication Skills
  • Smile genuinely
  • Be aware of false cues
  • Keep appropriate distance
  • Use touch carefully
  • Respect status
  • Shake hands appropriately

Business Communication Today