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Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

Communicating in Teams and Mastering Listening and Nonverbal Communication Skills. Improving Your Performance in Teams. Team Two or more people Share mission/responsibility Working toward a goal Formal Committees Informal Task forces and problem-solving teams. Overview of Teams.

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Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

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  1. Communicating in Teams and Mastering Listening and Nonverbal Communication Skills Business Communication Today, 9e

  2. Improving Your Performance in Teams • Team • Two or more people • Share mission/responsibility • Working toward a goal • Formal • Committees • Informal • Task forces and problem-solving teams Business Communication Today, 9e

  3. Overview of Teams Advantages Disadvantages • Increased information • Diversity of views • Accepting solutions • Performance levels • Groupthink • Hidden agendas • Free riders • High costs Business Communication Today, 9e

  4. Characteristics of Effective Teams • Clear objective • Sense of purpose • Open communication • Consensus decision making • Creative thinking • Conflict resolution Business Communication Today, 9e

  5. Collaborative Writing Guidelines • Select members carefully • Agree on project goals • Take time to bond • Clarify individual responsibilities Business Communication Today, 9e

  6. Collaborative Writing Guidelines • Set clear processes • Avoid group writing • Ensure compatibility • Check progress often Business Communication Today, 9e

  7. Collaborative Writing Technologies • Websites more control • Organization • Workflow • Content • Wikis more flexibility • Organization • Workflow • Content Business Communication Today, 9e

  8. Group Dynamics • Roles that team members assume • Phase of team development • Success in resolving conflict • Success in overcoming resistance Business Communication Today, 9e

  9. Assuming Team Roles • Self-oriented • Controlling, withdrawing, diverting, seeking attention • Team-maintenance • Encouraging, harmonizing, compromising • Task-oriented • Initiating, information giving or seeking, coordinating, procedure setting Business Communication Today, 9e

  10. Team Evolution • Orientation • Conflict • Brainstorming • Emergence • Reinforcement Business Communication Today, 9e

  11. Sources of Team Conflict • Scarce resources • Task responsibilities • Incompatible ideas • Poor communication • Attitudes and values • Power struggles • Conflicting goals Business Communication Today, 9e

  12. Types of Conflict • Constructive (win-win) • Exposes issues • Boosts involvement • Generates ideas • Destructive (win-lose, or lose-lose) • Diverts energy • Destroys morale • Divides the team Business Communication Today, 9e

  13. Resolving Conflict • Proaction • Communication • Openness • Research • Flexibility • Fair play • Alliance Business Communication Today, 9e

  14. Overcoming Resistance • Express understanding • Bring resistance into the open • Evaluate objections fairly • Withhold arguments Business Communication Today, 9e

  15. Etiquette in Team Settings • In the workplace • In social settings Business Communication Today, 9e

  16. Workplace Etiquette • Appearance and grooming • A genuine smile • Telephone skills Business Communication Today, 9e

  17. Etiquette in Social Settings • First impressions • Personal introductions • Dining etiquette • Misuse of mobile phones • Inappropriate topics Business Communication Today, 9e

  18. Productive Meetings • Preparation • Efficiency • Technology Business Communication Today, 9e

  19. Preparing for Meetings • Decide on the purpose • Select participants • Choose the location • Set and follow an agenda Business Communication Today, 9e

  20. Leading and Participating • Stay on track • Follow the rules • Promote participation • Participate actively • Close effectively Business Communication Today, 9e

  21. Meeting Technologies • Virtual teams • Virtual meetings • Groupware Business Communication Today, 9e

  22. Improving Listening Skills • Strengthen relationships • Expedite product delivery • Highlight opportunities • Support workplace diversity • Build foundation for trust • Enhance performance Business Communication Today, 9e

  23. Types of Listening • Content listening • Critical listening • Empathetic listening • Active listening Business Communication Today, 9e

  24. The Listening Process • Receiving • Decoding • Remembering • Evaluating • Responding Business Communication Today, 9e

  25. Barriers to Listening • Physical elements • Selective listening • Short attention span • Prejudgment and defensiveness • Little common ground • Memory barriers Business Communication Today, 9e

  26. Nonverbal Communication • Complement verbal communication • Reveal the truth • Convey information efficiently Business Communication Today, 9e

  27. Recognizing Nonverbal Communication • Facial expressions • Gestures and posture • Vocal characteristics • Personal appearance • Touching behavior • Use of time and space Business Communication Today, 9e

  28. Maximizing Nonverbal Communication Skills • Note facial expressions • Watch gestures and postures • Listen for vocal characteristics • Recognize physical appearance • Be careful with physical contact • Observe use of time and space Business Communication Today, 9e

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