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Top Priorities Ernst & Young survey of 750 CEOs. If you don’t think customers are important try doing without them for 30 days. It is easy to see that satisfaction is important in business. It’s about loving the customer. Planes…trains…and automobiles. Just for the fun of it…One more Bad.

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Presentation Transcript
here are the issues
Here are the Issues
  • Can you articulate a customer experience vision?
  • Is customer satisfaction mission critical?
  • Do you measure it often and regularly?
  • Do you act on the results?
  • Is there someone who has the responsibility for the customer experience?
  • What does the customer want #1 and #2…#10?
  • Do you give it to them?
best practice employees
Best Practice Employees

Happy employees + happy customers + happy executives + happy bankers + happy shareholders=

audience participation time
Audience participation time
  • OOOOOOOOOOO
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  • OOOOOOOOOOOOOOOOOOOO
  • Ahhhhhhhhhhhhhhhhhhhhhhhhhhh
  • OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
  • AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
the secret of exceptional customer service the secret of exceptional management
The secret of exceptional customer serviceThe secret of exceptional management

Is leaving your customers and employees like this….