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Innovating IT Solutions: A Journey Through My Role and Projects at a Leading SaaS Company

Founded in 2003 by the former Janna Systems executive team, our company has rapidly grown into a leading CRM SaaS provider, achieving impressive sales growth and recognition as one of the fastest-growing tech firms. My role as an Application and Database Specialist involves maintaining cloud services, improving user experience, and managing complex projects like automated reporting and system monitoring. With a focus on collaboration, innovation, and continual learning—including mastering new programming languages—my contributions are pivotal to our success.

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Innovating IT Solutions: A Journey Through My Role and Projects at a Leading SaaS Company

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  1. Agenda • CompanyInformation and History • Clients and Competitors • The Department and My Job • Main projects • Programming Languages • Work Highlights • Tips

  2. Company Information and History • Founded by former Executive Team in 2003 of Janna Systems, acquired by Siebel Systems for $1.76 billion. • 400+ Employees. • CRM Software. SaaS (cloud). • Sales: • $200,000 in 2006 • $30.2 million in 2011 (15,025 %) • One of the first five “Fastest Growing Technology” Company in three consecutive year.

  3. Clients Competitors

  4. The Department and My Job • Information Technology • In charge of keeping all the systems and services working and available to the employees. • Maintaining the network and servers of the cloud. • Application and Database Specialist • Maintaining and adding features to existing applications. • Installing and customizing open source software. • Planning, designing, developing applications from the ground up. • Improving the UX of existing applications.

  5. Main projects • Employees seating map. • Monitoring script of 14 domains, 450+ VMs and their 1100+ services. • Monitoring web application. • Automated monthly report. • OTRS. • Inventory system. • Customization of Nagios monitoring system: • Installation of Check_MK • Created checks to monitor multiple JBossinformation • Modified the GUI to manage custom checks from the web interface.

  6. Programming Languages • PowerShell • PHP • JavaScript, jQuery • HTML • CSS • Python • C# • ASP.NET • Perl

  7. Work Highlights • Young co-workers. • Supportive supervisors. • Organized my own time. • Not overloaded of work. • They understand where you are coming from. • Asked to stay for another term. • Learned two new programming languages. • Contacts. • Business card.

  8. Tips • Backups, BACKUPS. • Keep track of your changes. • Separate environment? Do it. Stage, test, deploy. • Don’t deploy in the end of the day. • Enable logging and save logs. • Communicate. • Exhaust all other options then ask for help. • Create a LinkedIn profile.

  9. Ivan Salazar http://mrivan.com

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