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ACTIVE LISTENING

ACTIVE LISTENING. Barbara Roche. Aim: to promote insight into effective listening skills. Objectives: To identify the feelings associated with poor listening techniques To analyse elements of effective listening To practice and evaluate participants’ personal skill sets.

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ACTIVE LISTENING

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  1. ACTIVE LISTENING Barbara Roche

  2. Aim: to promote insight into effective listening skills Objectives: • To identify the feelings associated with poor listening techniques • To analyse elements of effective listening • To practice and evaluate participants’ personal skill sets

  3. I know you believe you understand what you think I said but I am not sure you realise that what you heard is not what I meant

  4. ACTIVE LISTENING © 1996-2003 American Student Achievement Institute http://asai.indstate.edu • May be reproduced with proper citation for educational purposes.

  5. Qualities of Active Listeners Desire to be “other-directed” No desire to protect yourself Desire to imagine the experience of the other Desire to understand, not critique

  6. Skills for Active Listening Examples: Sitting forward Eye contact Nodding head Open gestures Mirroring ATTENDING Explanation: Providing verbal and non-verbal awareness

  7. Skills for Active Listening Examples: So what I hear you saying is . . . PARAPHRASING Explanation: Restating the person’s basic verbal message.

  8. Skills for Active Listening REFLECTING FEELINGS Examples: You’re feeling ___. It makes you (feeling) that . . . Explanation: Reflecting feelings that have been heard or perceived through cues.

  9. Skills for Active Listening Examples: What happened after that? Who was there? What did they do? How did that work? PROBING Explanation: Questioning in a supportive way. Ask for more info or clarification Open-ended

  10. Skills for Active Listening CHECKING PERCEPTIONS Examples: It seems to me like you’re pretty ____. So, you were taking some risks when you . . . Explanation: Finding out if interpretations are accurate.

  11. Skills for Active Listening Examples: Count to yourself. Don’t try to fill every silence. BEING QUIET Explanation: Giving the other time to think as well as to talk

  12. Skills for Active Listening Examples: You told off the teacher and now you’re scared . . . You’re feeling on top of the world because you got an A! SUMMARIZING Explanation: Bringing together in some way experiences and feelings.

  13. Trying It Out Tell about some success you’ve had recently. SPEAKER LISTENER Practice skills Make note of active listening skills being used. Feedback. OBSERVER

  14. Trying It Out What is the biggest challenge of working in education? SPEAKER LISTENER Practice skills Make note of active listening skills being used. Feedback. OBSERVER

  15. Qualities of Active Listeners Desire to be “other-directed” No desire to protect yourself Desire to imagine the experience of the other Desire to understand, not critique

  16. ACTIVE LISTENING

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