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Active Listening. Overview of Presentation. What is active listening? Why do we practice it? How do we practice it?. What is active listening?. Active listening involves: communicating verbally and nonverbally practicing “uninterrupted” listening restating the message

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active listening

Active Listening

MSL102_06 - Active Listening

overview of presentation
Overview of Presentation
  • What is active listening?
  • Why do we practice it?
  • How do we practice it?
what is active listening
What is active listening?

Active listening involves:

  • communicating verbally and nonverbally
  • practicing “uninterrupted” listening
  • restating the message
  • observing the sender’s nonverbal signals
why practice active listening
Why practice active listening?
  • Helps us understand others better
  • Show others we respect them
  • Allows us to receive accurate messages
  • Enables us to respond appropriately
how to practice active listening
How to practice active listening
  • Physical environment
  • Attending posture: SOLER
  • Listening skills
  • Questioning skills
physical environment
Physical environment
  • Ensure privacy
  • Minimize interruptions
  • Eliminate barriers
attending posture
Attending posture

Nonverbal skill = SOLER

  • S= squarely face person
  • O= use open posture
  • L= lean toward the person
  • E= use eye contact
  • R= relax, keep it natural
listening skills
Listening skills
  • Reflective statements get at the real meaning
  • Nonverbal and verbal cues often conflict!
  • Recognize nonverbal posture: It’s the real thing!

bored

overwhelmed

closed

questions skills
Questions skills
  • Ask questions…not too many
  • Avoid “why” questions
  • Ask open-end questions