Active Listening PRESENTED BY: BAQAR RAZA
CONTENTS • Listening • Active Listening • Active v/s Passive Listening • Becoming an Effective Listener • The Listening Process & Its Barriers • Tips for Better Listening
LISTENING It composed of six distinct components 1. Hearing: physiological process of receiving sound. 2. Attending: The conscious and unconscious process of focusing attention on external stimuli. 3. Interpreting: process of decoding the symbols or behavior attended to.
4. Evaluating: process of deciding the value of the information to the receiver. 5. Remembering: process of placing the appropriate information into short or long-term storage. 6. Responding: process of giving feedback to the source and/or other receivers.
ACTIVELISTENING • A communication technique that requires the listener to understand, interpret, and evaluate what they hear. Improves personal relationships through • Reducing conflicts. • Strengthening cooperation. • Fostering understanding.
ACTIVEVS PASSIVE LISTENING • PASSIVE LISTENING. • You're like atape recorder. You absorb the information given. • If Speaker provides you clear message and interesting delivery, you get the most out of it. • But active listening requires you to "GET INSIDE" the speaker's head so you can understand the communication from his or her point of view. • Its HARD, you have to CONCENTRATE.
IMPORTANT RESEARCH • Students who use active listening techniques for an entire fifty-minute lecture are as tired as their instructor when the lecture is over because they've put as much energy into listening as the instructor puts into speaking.
Becoming an Effective Listener • Most workers spend 30% to 40% of their communication time listening, while Executives spend 60% to 70% on listening. Most of us listen at only 25 percent efficiency. • We are inefficient listeners because of lack of training, competing sounds, slowness of speech and day dreaming.
Tips for Better Listening • Control External & Internal Distractions • avoid conflicting noises or conversations • block out surrounding physical distractions • avoid serious listening if you are emotionally upset, whether angry or extremely happy. • Become Actively Involved • Leaning forward and Maintain eye contact. • Also listen through speaker’s body language (Eye contact, posture, movements) • Identify Important Facts • Select what is important and register it mentally
Tips for Better Listening • Don’t Interrupt • don’t give quick reply or opinion • Don’t show nonverbal disagreement such as Negative head shaking, Rolling eyes, Sarcastic snorting, Audible sighs. • Let speaker have their say. • Ask Clarifying Questions • Wait for proper moment and then ask question that do not attack the speaker • Use open questions (those without set answers) to draw out feelings, motivations, ideas and suggestions. • Use closed fact-finding questions to identify key factors.
Tips for Better Listening • Paraphrase to Increase Understanding • Rephrase and summarize the speaker’s idea in your own words. • Be objective , non-judgmental. • Take Advantage of Lag Time • While you are waiting for a speaker’s next idea, use the time to review what speaker is saying. • Separate the central idea, key points and details.
Tips for Better Listening • Take Notes to Ensure Retention • Don’t trust your memory • A wise person once said that he’d rather have a short pencil than a long memory. • Stop Talking!