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Aspire PC Attendant - PowerPoint PPT Presentation

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Aspire PC Attendant
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  1. Aspire PC Attendant Michael Pataky July 2006

  2. Aspire PC Attendant • Remember when? • This is how an attendant operated.

  3. Aspire PC Attendant • Introducing the Aspire PC Attendant position

  4. The Basics • Connects to Aspire using an Ethernet connection • Licensed software. One required per PC Attendant position • A maximum of 8 PC Attendant positions can be installed on an Aspire

  5. The Basics (continued) • CTI Server required but in single attendant systems this can all be on a single PC

  6. The Basics (continued) • For Multiple PC Attendants a single CTI Server Plus Multiple PCs running the application are needed.

  7. PC Requirements • Single attendant using 1 PC- Windows XP, Windows Server 2000 or Windows Server 2003 running the CTI server driver AND PC Client software • For single or multiple attendants - CTI server driver – Windows Server 2000 or Windows 2003 • For single or multiple attendants - PC Attendant client software – Windows XP or Windows Server 2000 or Windows Server 2003 • CTI Server: • Pentium III • 800MHz • 512M RAM • 90M Hard Disk space • CD ROM • Ethernet support

  8. PC Requirements (continued) • PC with Console Application (Used with a CTI Server): • Pentium III • 500MHz • 256M RAM • 87+M Hard Disk space • CD ROM • Ethernet support • 1 USB Port for the license key • 1 optional USB Port (if using personal greeting or call recording) • For single PC Attendant systems you must use a PC with the CTI Server requirements. Both CTI & the Console application is loaded. One USB for a license key is requird and second is optional if using personal greeting or call recording.

  9. Other Requirements • Requires a Keyset for audio (handset or headset) • Requires TAPI 2.x system support • Aspire S • Aspire M with PALA-UGD (64 Port CPU 0891002+ PALA-UGD 0891039) • Aspire L/XL (512 Port CPU 0891038) • For Voice Recording or Personal Greeting, the Keyset must be equipped with a CTU adapter (0890059) • Requires new TAPI 2.x driver

  10. Major Features • Multi-call handling capability • Active Call List • Calling party information, line used, call timer • Calls held by the attendant • Quick messages • BLF/DSS key • Up to 512 keysets may be monitored • One touch access • Show idle, busy, DND and ringing

  11. Major Features (continued) • Company directory/contact • Search by first, last or company name • Contact list may be imported from a 3rd party application • Quick messaging • Send a message to a user’s PC screen • User can send a reply • Provides the delivery of a message without using voice over or off-hook signaling, without disrupting the user’s telephone call.

  12. Major Features (continued) • Basic call handling • Hold • Transfer • Park • Page • Conference • Make/receive calls • Call history • Logs each call handled by the attendant • Trace activities for incoming and outgoing calls

  13. Major Features (continued) • Call recording • Can record call to the PC. DMS or VSR not required • Calls can be played back or emailed as .WAV files • Requires CTU adapter at Attendant telephone • Personal greeting • Automatically played to every answered incoming call • Played only to outside callers • Requires CTU adapter at Attendant telephone • Hot key feature access (default) Answer Hang-up Message Park/Unpark Hold Dial Record Barge-In Transfer Conference Page Night

  14. Major Features (continued) • Other programmable hot key features Voice Mail Voice over Redirect Pickup Forward Redial Group Pickup • Other features • Camp-on • Transfer to Voice Mail

  15. PC Attendant Screen

  16. Quick Messaging PC Attendant (composing) Client PC