Flight attendant Presenter: Mandy Hung
Outline • What is a flight attendant? • What do they do? • How to be a flight attendant? • Training classes • Discuss the situations in the plane. How will you solve it? • Vocabulary learning
What is a flight attendant? • Def. Ensure the safety of the passengers • Term change Steward(ess) flight attendant-> cabin crew • History 1911
Discriminations -marriage (eliminated in 1980s) -overweight (eliminated in 1990s) -wear glasses -age ( over 30 or 32)
Example: China Airline • Flight pay -basic 20,000~30,000 NT -60hrs (200 NT/hr) over 60hrs multiply 1.5 • Premium US$ 2 /hr ---first year 50,000NT (60hrs)
What do they do? • Prepare • Check tickets • Advise passengers • Serve • First aid • Solve problems • Emergency landing
How to be a flight attendant? • Process 1. Hand in the application forms 2. Health check 3. Written or oral test 4. Interview
Example: EVA Air-Vietnamese flight attendants • Identity • Education • Gender, marriage, and age • Height and weight • Language skill • Quality and personality • Health and eyesight
After being picked up • Training classes (Video viewing: Attention Please) -Greeting http://www.youtube.com/watch?v=2wiS-oGYEC4 -Movement http://www.youtube.com/watch?v=7sp8SbBrsd4 -Make up http://www.youtube.com/watch?v=YR_fRO0wxa4 -Swimming http://www.youtube.com/watch?v=4fVSYgRfJg0 -Serving beverages http://www.youtube.com/watch?v=3W2JjTbbJtA
Discussion If there is an emergency, the passenger has worn the life vest. But he is too afraid to jump. As a flight attendant what will you do?
Discussion If one passenger wants to get the gifts delivered by the plane, but you just ran out of them. As a flight attendant what will you do?
Discussion The plane is about to take off, everyone needs to fasten their seat belt, but one passenger needs to use the laboratory very bad. As a flight attendant what will you do?
Recommend websites • Wikipedia-flight attendant • Uniform http://www.uniformfreak.com/index2a.html • Meowfly http://meowfly.myweb.hinet.net/
Thank you. This is the end of my presentation.