Verification, Validation, & Accountability. Colleen Thornburgh. February 13, 2009. Education. People. Growth. Research. Service. Finance. Quality. Strive to develop the highest quality medical education programs for all levels of learners.
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February 13, 2009
Strive to develop the highest quality medical education programs for all levels of learners
Advance medical and scientific knowledge through basic, transitional, and clinical research
Strive to be among the highest ranked health care providers by both regulatory and health care scoring systems
Promote consistently positive experiences for our patients, staff and community
Grow the enterprise to better serve patients and physicians and support the fundamental missions of teaching and research
Preserve a focus of fiscal responsibility and multidisciplinary planning
Instill and reinforce standards of behavior that will attract, develop and retain outstanding staff, physicians, faculty and students
2008 – 2009 Pillar Goals
Implement an organization-wide leadership evaluation system to hardwire objective accountability
Create process to assist leaders in developing skills and leadership competencies necessary to attain desired results
Thank You Notes ☺
Pre and Post Phone Calls ☺
Key Words at Key Times
Standards of Behavior
Re-recruit high and middle performers
Move low performers up or out
Agendas by pillar
30/90 day sessions
Leader Eval Mgr (LEM) ☺ (2/16)
Staff Eval Mgr (SEM)
Discharge Call Manager (DCM)
(n) the quality or state of being accountable; especially: an obligation or willingness to accept responsibility or to account for one's actions
Leaders bring the following items and results to their immediate supervisor for discussion:
Tool for leaders to hold meaningful dialogue and measure progress on goals
Tell me what your plans for follow up are.
What is your timeline?
What are your next steps?
What prevented you from meeting the deadline?
Let’s be sure you understand the expectation.
Let’s review the timeline and deliverables.
If ________ is not delivered/accomplished, our next steps will be ____________.
What questions do you have?
How can I further support you?
It’s what leaders do!
Starts at the top and cascades down
If we don’t do it … who will?
Leader’s tool for understanding and driving results