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NHS National Services Scotland Thursday 4th January 2006 Glenn Humphrey

NHS National Services Scotland Thursday 4th January 2006 Glenn Humphrey. Factor Direct. Introduction Factor Direct Overview DVD Process flows Q&A. Factor Direct. Factor Direct is the dedicated Haemophilia home delivery service managed and operated by the Baxter Healthcare Ltd

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NHS National Services Scotland Thursday 4th January 2006 Glenn Humphrey

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  1. NHS National Services ScotlandThursday 4th January 2006Glenn Humphrey

  2. Factor Direct • Introduction • Factor Direct Overview • DVD • Process flows • Q&A

  3. Factor Direct Factor Direct is the dedicated Haemophilia home delivery service managed and operated by the Baxter Healthcare Ltd Baxter experience in home delivery dates back 29 years with Renal home dialysis, which today supports over 4,500 patients Established in 1999 as part of our commitment to the Haemophilia community, Factor Direct has grown steadily in terms of both patient numbers and reputation

  4. Factor Direct • Dedicated Team based in Northampton • 1 Manager, 3 Patient Coordinators and Admin Team • Support from Baxter warehouse, pharmacists and transport teams

  5. Factor Direct • Current Delivery Summary • 30 centres (incl. 12 comprehensive care centres) • 412 patients

  6. Factor Direct • Key Performance Indicators • Order accuracy rate over 98% • Achieving allocated window slot for over 95% of deliveries • Additionally Patient and Centre feedback is important

  7. Factor Direct – Day to Day Operation Initial Set Up Patient Contact Patient Delivery Follow-Up • Centre requirements • Prescriptions • Purchase orders • Consent letters • Patient information pack • Centre information pack • Patient requirements

  8. Materials supplied on set-up • Factor Direct Service Protocol • Hospital and Patient Literature • Hospital Information Pack • Patient Information Pack • Factor Direct Administration Folders

  9. Discuss home delivery process • Supply Patient Pack • Patient consent letters signed 2 1 3 • Set up checklist • Patient consent letters • Prescription • Set up account meeting • Patient details • Supply purchase orders • Finalise centre • requirements • Patient information pack • Ancillaries • Issue delivery schedule 4 Factor Direct set up procedure HAEMOPHILIA CARE TEAM PATIENT FACTOR DIRECT

  10. Factor Direct – day to day operation Initial set Up Patient Contact PatientDelivery Follow-Up • Coordinator introduction • Patient pack • Delivery schedule • (-7/10 Days) determine stock levels of factor & ancillaries • (-1 Day) confirm delivery arrangements

  11. 2 Check against prescription Confirm stock & requirements 3 1 4 Dispense product & ancillaries Prepare for delivery HAEMOPHILIA CARE TEAM Home Patient Management System Factor Direct Coordinator PATIENT Pharmacy Advate

  12. Factor Direct – day to day operation Initial set Up Patient Contact Patient Delivery Follow-Up • FD coordinates delivery • Non-liveried vehicles • Agreed delivery time window/address • Deliver product & ancillaries • Collect clinical waste • Rotate stock if required • Patient signs delivery note

  13. 4 Delivery note & invoice 5 (Day +1) Confirm delivery OK Delivery process HAEMOPHILIA CARE TEAM Factor Direct Coordinator (Day –1) Confirm delivery arrangements 1 PATIENT 3 Signed delivery note Transport Advate FD Delivery 2

  14. Initial set Up Patient Contact Patient Delivery Follow-Up • (+1 Day) FD check delivery OK • Delivery note & invoice sent to hospital • 6 month review • Management reports • Patient satisfaction survey Factor Direct – day to day operation

  15. In Summary Factor Direct • High quality, convenient and cost effective Haemophilia home delivery service that supports your requirement for a comprehensive control of product usage • Includes the storage, dispensing and delivery management of Factor, Consumables and the collection of Waste • Dedicated Factor Direct Coordinators ensure the process works to meet the needs of your patients, their carers and your staff

  16. Q&A

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