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WORKING TOGETHER AN EXPLORATION OF TAKING CHARGE OF CHANGE IN THE COMMUNITY SERVICES SECTOR

WORKING TOGETHER AN EXPLORATION OF TAKING CHARGE OF CHANGE IN THE COMMUNITY SERVICES SECTOR. DRIVERS OF CHANGE. EXPONENTIAL INCREASE IN GOV EXPENDITURE EXPECTATIONS FOR PUBLIC ACCOUNTABILITY COMPLEX COMPLIANCE AND REGULATION GOVERNMENT OUTSOURCING OF RISK

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WORKING TOGETHER AN EXPLORATION OF TAKING CHARGE OF CHANGE IN THE COMMUNITY SERVICES SECTOR

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  1. WORKING TOGETHERAN EXPLORATION OF TAKING CHARGE OF CHANGE IN THE COMMUNITY SERVICES SECTOR

  2. DRIVERS OF CHANGE • EXPONENTIAL INCREASE IN GOV EXPENDITURE • EXPECTATIONS FOR PUBLIC ACCOUNTABILITY • COMPLEX COMPLIANCE AND REGULATION • GOVERNMENT OUTSOURCING OF RISK • FEWER, LARGER PROVIDERS EMERGING AFTER TENDERING • PRODUCTS, PRICE POINTS AND VALUE PROPOSITIONS • WORKFORCE AND ESCALATING WORKFORCE COSTS • PRODUCTIVITY – WHAT IS IT, IN OUR SECTOR?

  3. DRIVERS OF CHANGE (2) • ADOPTION OF ‘MARKET’ IDEOLOGY, LANGUAGE AND PRACTICES (BIGGER, FEWER? VALUE FOR MONEY?) • REVIEWS, SECTOR REGULATION CHANGES, SLOW PACE OF RED TAPE REDUCTION • GOVERNMENT’S DESIRE TO REFORM US • OUTDATED GOVERNANCE AND PROGRAM MODELS • CLIENT DIRECTED PURCHASING • REQUIREMENTS TO INNOVATE • SMALLER MARGINS, REDUCED CAPACITY TO INVEST • FUNDING CUTS AND PRODUCTIVITY TARGETS

  4. PAST ADAPTIVE CHANGES IN QUEENSLAND FUTURES FORUM QUEENSLAND COMMUNITY SERVICES SECTOR CHARTER QUEENSLAND COMPACT FAIR LEVEL OF FUNDING PROCESS (AND ITS OFFSPRING) MEASUREMENT CONTINUUM OF INPUT-OUTPUT-OUTCOME-IMPACT COMMUNITY SECTOR INVESTMENT FRAMEWORK IMPLEMENTATION OF QUALITY STANDARDS COMMUNITY DOOR (information on Working Together is very relevant now) STRENGTHENING NGO’S SINGLE SERVICE AGREEMENT / BETTER SERVICES BILL 2011 REGULATORY SIMPLIFICATION PLAN/CONTRACT MANAGEMENT REVIEW HARMONISATION OF QUALITY STANDARDS SKILLS QUEENSLAND’S STRATEGIC INVESTMENT FUND

  5. SUSTAINABILITY & NEXT STAGES OF ADAPTION • OWNING THE OVERALL REFORM AGENDA • SHAPING STRUCTURAL REFORM • DRIVING REGULATORY REFORM AND REDUCING ALL ADMINISTRATIVE OVERHEADS • DEFINING PRODUCTIVITY IN OUR CONTEXT • NEW ALLIANCES, PARTNERSHIPS, COLLABORATIONS AND MERGERS • A FOCUS ON THE ‘BUSINESS OF THE BUSINESS’ WHILE KEEPING THE CLIENT AT THE CENTRE OF PURPOSE • FIND A REGULATORY FRAMEWORK THAT ENCOURAGES INNOVATION • STRONGER BUSINESS TO BUSINESS COLLABORATION AROUND BEST PRACTICE

  6. SOME CONSIDERATIONS FOR WORKING TOGETHER • THE KEY DRIVERS OF CHANGE – IN THE SECTOR AND IN YOUR ORGANISATION • ORGANISATIONAL READINESS FOR WORKING TOGETHER (NOT ONLY COLLABORATION) • SELF ASSESSMENT AND PRINCIPLES THAT GUIDE SUCCESS • UNDERSTANDING THE ROLES OF MANAGEMENT AND GOVERNANCE IN THE PROCESS • WHERE ON THE CONTINUUM OF COOPERATION THROUGH TO MERGER SHOULD YOU BE? • EXAMPLES OF SUCCESS/MATCHING YOUR NEEDS • WORKING TOGETHER ON MANY LEVELS

  7. SELF ASSESSMENT- BEFORE CONSIDERING PARTNERSHIPS/MERGERS/ALLIANCE • WHAT IS MOTIVATING YOUR DESIRE TO WORK TOGETHER? • WHAT DO YOU EXPECT FROM THE PARTNERSHIP/MERGER? • CAN YOU KEEP A FOCUS ON MISSION? • DO YOU HAVE A UNITY OF STRATEGIC PURPOSE? • CAN YOUR LEADERS SPEAK WITH ONE VOICE? • HOW SOLID ARE BOARD-MANAGEMENT RELATIONSHIPS? • ARE YOU CURRENTLY IN A CRISIS? • DO YOU HAVE A HISTORY OF SUCCESSFUL RISK-TAKING? • DO YOU HAVE A GROWTH ORIENTATION? • DO YOU KNOW OF OTHER SUCCESSFUL MERGERS/PARTNERINGS?

  8. SOME EXAMPLES OF WORKING TOGETHER, STRATEGIES THAT WERE FIT FOR PURPOSE • VICTORIAN BACK OFFICE BENCHMARKING (COOPERATION) • QUEENSLAND CHURCH COMMUNITY SERVICE QUALITY COLLABORATION (COORDINATION) • URBAN RENEWAL IN NSW • UNDER ONE ROOF- QUEENSLAND (COLLABORATION) • QUEENSLAND CEO GROUP- PLACE BASED PARTNERSHIP • QUEENSLAND CEO GROUP – BUSINESS CASE FOR INDUSTRY BODY • WIDE BAY BURNETT COMMUNITY ALLIANCE • OTHER REGIONAL MERGERS, ALLIANCES • MANY BUSINESS RELATED MERGERS AND CONSORTIA • INTERNAL MERGERS – AN INVISIBLE WEALTH OF INFORMATION

  9. UPDATE ON INDUSTRY BODY CONSULTATION • CHECK COMMUNITY DOOR • READ THE BUSINESS PLAN • ENGAGE IN THE CONVERSATION

  10. Still to add: • A sense of where barriers hamper outcomes, flexibility, etc • "New ways of working together" / improving collaboration and coordination • Early intervention - in 'Rewarding good outcomes'? • Discussion of risk sharing and compliance Updated list of proposed themesAll relate to overarching theme of "improving outcomes for people

  11. MORE RESOURCES • MERGERS, ALLIANCES – ASSESSMENT,STRATEGIES AND PREPARATION • READINGS AND RESOURCES THAT SIT BEHIND THE GREEN PAPER • tcar@qld.chariot.net.au

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