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Troubleshooting and Problem-Solving. Troubleshooting. Troubleshooting is simply the process of evaluating, in an orderly fashion the: purpose function apparent symptoms of an item, program, or system…

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Presentation Transcript
troubleshooting
Troubleshooting
  • Troubleshooting is simply the process of evaluating, in an orderly fashion the:
    • purpose
    • function
    • apparent symptoms
  • of an item, program, or system…
  • with the purpose of arriving at a solution that places the item back in proper usable condition.
problem solving
Problem-Solving
  • Problem-solving is the integration of troubleshooting and repairing…
  • and taking steps to prevent problems
problem solving process
Problem-solving Process
  • Understand the tasks at hand
  • Understand how to accomplish those tasks
problem solving process5
Problem-solving Process
  • Determine whether there really is a problem
  • Identify the problem
  • Consider the activities, uses, and conditions around the system
problem solving process6
Problem-solving Process
  • Correct items that are found defective
  • Correct items that could cause a problem in the future
steps 1 and 2
Steps 1 and 2
  • Know and understand your system
  • Understand enough about DOS to get a system booted up and to run a program
steps 3 and 4
Steps 3 and 4
  • Understand how the software you use is supposed to function
  • Know what and where your components are
steps 5 and 6
Steps 5 and 6
  • Know how to remove and insert components and operate any switches or change jumpers
  • Recognize text, visual, and audible clues that indicate potential problem spots.
steps 7 and 8
Steps 7 and 8
  • Become familiar with your system’s documentation, and keep the technical support number/s for your system and software handy.
  • Take each aspect of the system and your work step-by-step and eliminate what doesn’t fit the problem - “divide and conquer”
steps 9 and 10
Steps 9 and 10
  • Have the proper hand tools to open and change parts in your system
  • Have the patience and a will to do it.
software toolkits
Software Toolkits
  • DOS diskette
    • CHKDSK
    • FORMAT
    • FDISK
    • SYS Programs
software toolkits14
Software Toolkits
  • System Utilities
  • Basic and Advanced Utilities and Diagnostics
  • Emergency Diskettes
hand toolkits
Hand Toolkits
  • Phillips or cross-head screwdrivers (+)
  • Flat-blade screwdrivers (-)
  • Small long-nosed pliers
  • 4-6 inch long tweezers
  • IC removal tool
  • Brush
  • A can of pressurized air with nozzle