The Patient and Family Centered Care Methodology and Practice Strategies to Deliver Exceptional Care Experiences, Efficiencies and Outcomes All in One By Anthony M. DiGioia III, M.D. Speaker - Michael Celender The Innovation Center of UPMC Pittsburgh, PA
The Cliff Notes:PFCC Methodology and Practice (PFCC M/P) • Back to Basics: Patients and their Families • Focus = Care Experiences Viewed through the Eyes of Patients and their Families • Engages Patients, Families AND Care Givers at all times • Develops a Sense of Urgency to Drive and Maintain Transformational Change • PFCC is the “Methodology” and Pathway to get us from Current to “Ideal” State • Only Need to Refocus EXISTING Resources • PFCC can be used for any care experience i.e. offices, hospital, insurance companies, etc… • PFCC is a Performance Improvement Tool that includes process improvement
Many individual success stories… • All were a success because they focused on the patient and family care experience…. • Most organizations and hospitals can’t explicitly explain how they got there…“no methodology” • If it is a solution for one region will it work somewhere else? • The difficulty is to show and teach others how to get there and to have widespread and rapid adoption!
PFCC Methodology and Practice: An Experience Based Design Science Ideal Experience 6. PFCC Projects and Improvement Teams 5. Shared Vision for the Ideal 4. Working Group thru Touchpoints 3. Current State, View Care, Urgency 2. Guiding Council Six Steps to Transform Care 1. Care Experience CurrentState
One Example of the Hurdles: PFCC Cuts Across Silos and Enables High Performance Care Teams* Home Physician Office Acute Hospital Health Insurance Pharmacy Home Health Outpt Therapy Skilled Nursing Facility *The ONLY Common Denominator: Patients and Families
The Key: PFCC = FOCUS = Exceptional Care Experiences…and you can then achieve it all: • Exceptional Outcomes • Exceptional Quality and Safety • Exceptional Efficiencies • Exceptional Care Givers and Teams • More than Satisfied…Engaged Patients and Families We will never go wrong if we focus on the needs of our patients and their families!
Patients and Families Working Together with Care Givers to Design the Care Delivery System Patients and Families “Co-Design” Care Delivery for the Future Care Givers PFCC enables value added innovations inspired and driven by engaging patients/families in the development of current and future care delivery systems…radical idea?