html5-img
1 / 20

Patient-Centered Care

Patient-Centered Care. Debi Temple, Bella Pepito, Carolina Puig, & Jeff Norris. Evolution of Patient-Centered Care. Founded by a patient named Angelica Thieriot in 1978. Planetree: a non-profit organization that promotes patient centered care.

Download Presentation

Patient-Centered Care

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Patient-Centered Care Debi Temple, Bella Pepito, Carolina Puig, & Jeff Norris

  2. Evolution of Patient-Centered Care • Founded by a patient named Angelica Thieriot in 1978. • Planetree: a non-profit organization that promotes patient centered care. • Mission- facilitates efforts to provide patient-centered care in healing environments

  3. Relationship-Centered Caring • Studies show care & kindness are important in healing • Focus is on personalized care • Cognizance and acknowledgement of own vulnerabilities • Listening to patient’s concerns and fears

  4. Informing and Empowering Patients • Development of health resources centers • Customized patient information packets • Bedside collaborative care conferences • Patient guides/navigators • Open medical chart policies

  5. Involving Family & Friends • Family has a great impact on healing • Patients want their families included & involved in decisions • Illness affects the whole family • Strategies for family involvement- unrestricted visitation, family spaces, care partner programs, collaborative conferences

  6. The Nurturing and Healing Aspects of Food • Healing environment through good (hotel quality) food • Smell of baked good/popcorn on floor daily • On-floor dietary. • 24 hour a la carte meal service • International menus

  7. Spiritual and Cultural Diversity • Human well being includes more than good physical health • Interfaith chapel, sanctuary, meditation space • Blessing of the Hands ritual • White Rose Program

  8. Complementary and Alternative Practices • CAM (Complementary and Alternative Medicine) • Chiropractic, traditional Chinese medicine, homeopathy, accupuncture • P.A.W.S. program • Coronado Hosp. in California requiring licensed team members to be trained in healing touch, clinical aromatherapy and massage.

  9. Effects of Art on Health • To alleviate physical discomfort and emotional distress • Waterscapes, landscapes, flower/gardens, figurative art • Painting, storytelling, humorous movies and clowns • Music Thanatology

  10. Design of Healing Environment • Incorporates all 5 senses into healing • Inclusion of natural elements throughout • Reduce noise and light pollution • Empower patients with control of environment • Healing design works for staff as well

  11. Expanding to a Healthy Community • Core concept of Planetree added in 2002 • Focus • Health and Community • 5 Determinants of Health • Biological, social, intellectual, environmental and spiritual • Community factors • Interest, values, age, shared event, circumstance

  12. Community Adaptation • Behavioral health setting • Continuing care environment • Expansive Integrated Healthcare System

  13. Quality and Safety • “We have moved past the question of whether providers should partner with patients and families on quality and safety: the question now is how?” (Johnson, etal, 2008). • Focus areas: • Human interactions and communication • Patient education and access to information • Involvement of family and friends • Nutrition • Community partnerships • Structures and processes that support patient involvement • Patient-centered care when things go wrong

  14. Building the Business Case • Reduced length of stay • Reduced cost per case • Improved patient satisfaction scores • Improved outcomes • Reduced Litigation

  15. Role of the players • Role of public policy is voice of patient • A journey toward outcomes • Priorities involving the continuum of care • Focus on performance measurement • Shift to bundled reimbursement for total care

  16. Barriers to Change • Change-averse industry • Flavor of the month improvement process • Fear of increased time and cost • Paradigm shift in provider attitudes • How to overcome barriers

More Related